SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Questions and answers about 3Dconnexion devices on macOS.

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rwtriplett
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SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Post by rwtriplett » Mon Mar 26, 2018 12:35 pm

Recently purchased a new Spacemouse. I downloaded the current drivers, however, it only controls the curser direction, pushing down is a mouse click and rotating will scroll a webpage. I have tried it with fusion 360, and the demos that installed with the driver and still NO 3D NAVIGATION. The pairing app seems to work correctly but when I start the trainer the icon appears in the taskbar for a second then disappears. I have tried uninstalling then installing a couple of times plus installing the last archived driver. Found this process in the forums except the EXTENSION IS NOT SHOWING BLOCKED so I can't allow it:

- install the driver
- go to System Preferences / Security & Privacy
- click the lock icon and enter your password
- allow the extension that was blocked
- go to System Preferences
- option + right click the 3Dconnexion icon, choose to remove it
- reboot
- reinstall driver
- reboot
- should work now

Any help would be appreciated. I submitted a support request a few days ago and haven't received a response. If I can't figure this out, I'm going to return it to Amazon. Thanks for any advice you have...

christophe
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Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Post by christophe » Tue Mar 27, 2018 2:00 am

Hi rwtriplett,

The procedure you are refering to can be found here http://www.3dconnexion.com/faq/1127
This is actually done when you first install the driver.
Fusion should work, please try the following procedure :
1. Browse or search your Applications folder for “3Dconnexion”. You should only see one 3Dconnexion folder located in “Macintosh HD/Applications”. If this isn’t the case, navigate to the duplicate directory and select Uninstall 3Dconnexion Driver.
2. Restart your Mac.
3. Run the installer for the current driver again.
If the above doesn’t work, I suspect the driver or configuration files are corrupt and need to be reinstalled/cleaned.
1. Open Finder and go to Applications > 3Dconnexion. Select Uninstall 3Dconnexion Driver.
2. Navigate to your home directory and go to Library > Preferences. (ie. ~/Library/Preferences)
3. Delete anything with the preceding text: com.3dconnexion
4. Restart your Mac.
5. Run the installer for the current driver.

rwtriplett
Posts: 2
Joined: Mon Mar 26, 2018 12:22 pm

Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Post by rwtriplett » Tue Mar 27, 2018 5:28 am

Thank you for your help. Tried your recommendation and it's still not working. Here is what I did:

- Uninstalled 3Dconnexion Driver
- Went to ~/Library/Preferences
- Did not find anything with the preceding text: com.3dconnexion (nor did I find anything after I reinstalled the driver which I found odd)
- Restarted my Mac.
- Ran the installer for the current driver.
- During install I did not get the “system extension blocked” window.
- Restarted my Mac.
- Went to the System Preferences and the “Security & Privacy” pane. Clicked the unlock button. Could not find anything referencing "3Dconnexion S.A.M." There was however an error "Some system software was blocked from loading." When I click “allow” nothing happens and the button and error text remains.

Please let me know what other information I can provide to troubleshoot the problem. Thank you...

Rob

UtaSH
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Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Post by UtaSH » Tue Apr 10, 2018 7:31 am

Hi Rob,

note that the issue with the kernel extension is not 3Dconnexion specific - it applies to all 3rd party kernel extensions.

It seems you are running into a problem that is discussed here: https://discussions.apple.com/thread/8087342.

MasOmetal
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Joined: Tue Oct 02, 2018 7:56 am

Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Post by MasOmetal » Tue Oct 02, 2018 7:58 am

Any update on this? I'm having the same issue but oddly... I don't have that issue on another Mac.

ChristopherN
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Joined: Fri Nov 30, 2018 5:42 am

Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Post by ChristopherN » Fri Nov 30, 2018 6:16 am

Hi,

I have the same problem. I've got the Enterprise version, it works fine with the first install on my iMac. Tried multiple installs on the MacBook Pro and nothing seems to work (the Spacemouse works as normal mouse). Both Macs should be basically the same as they were set up in the same way and have the same updates and software installed. Both Macs run 10.13.6.

And ideas?

Thanks

Christopher

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Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Post by UtaSH » Fri Nov 30, 2018 7:41 am

Hi,

check if you have any other software installed that has a kernel extension that needs to be authorized. This could block the 3Dconnexion software from being alloed. Just make sure you follow the instructions from our FAQ.

caltain
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Joined: Mon Nov 19, 2018 8:00 pm

Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Post by caltain » Fri Nov 30, 2018 10:16 pm

I just got my Enterprise about a week back and have been fiddling with it since. Uta is on to the likely culprit, but I haven't had any problem with the authorizations. Rather, I have found BetterTouchTool to be especially fickle. In fact, it's so likely to be the source of the issue you describe that every time it happens, I just relaunch BTT and things start working again.

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