Dear all,
I just installed the spacemouse enterprise on my macbook pro (10.13.2) and used it on vectorworks 2018 spotlight. After 1 hour of happiness the spacemouse didn't work anymore. (buttons where working but the mouse itself was dead). I have reset my laptop and reconnected the mouse, but the LCD screen only shows ' Space mouse Enterprise' and not the button info. This was working the first hour, but now notting. Do I do something wrong? All my custom button settings are still working, but the display doesn't show them.
I hope somebody can help me, I don't want to send it back after 1 hour out of the box
Best regards.
spacemouse Enterprice LCD stopped working
Moderator: Moderators
Re: spacemouse Enterprice LCD stopped working
Hi Freakyboy,
have you seen this FAQ? The kernel extension has to be manually enabled.
If the device is connected to the macbook do you see it listed in About this Mac -> More Info ... -> System Report -> Hardware -> USB?
have you seen this FAQ? The kernel extension has to be manually enabled.
If the device is connected to the macbook do you see it listed in About this Mac -> More Info ... -> System Report -> Hardware -> USB?
Uta
3Dconnexion
3Dconnexion
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- Posts: 17
- Joined: Mon Sep 20, 2010 9:01 pm
Re: spacemouse Enterprice LCD stopped working
Can confirm--just got plugged a brand new SpacePilot Ent. into a 2015 macpro, the first few minutes had the screen clearly up--but then there was some weird funky-ness going on... My computer started acting like i was holding the tab button down on the keyboard, as the cursor was flying rapidly across different fields and buttons--but i wasn't pushing anything. Unplugged the SPE, the "tabbing" stopped. Restarted computer. No more screen functionality.
The mouse works though--as in, the button mappings and actual 3D mouse/viewing work just fine in sketchup, just no screen. I just see the SPE logo splash screen.
The mouse works though--as in, the button mappings and actual 3D mouse/viewing work just fine in sketchup, just no screen. I just see the SPE logo splash screen.
Re: spacemouse Enterprice LCD stopped working
Hello Firebert85,
it could be that your device is faulty. I recommend to contact our Technical Support Team and follow their troubleshooting steps. In case the device is faulty they will start the RMA process for you.
it could be that your device is faulty. I recommend to contact our Technical Support Team and follow their troubleshooting steps. In case the device is faulty they will start the RMA process for you.
Uta
3Dconnexion
3Dconnexion