Space Mouse stopped working

Questions and answers about 3Dconnexion devices on macOS.

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jeff829
Posts: 3
Joined: Wed Sep 27, 2017 7:29 am

Space Mouse stopped working

Post by jeff829 » Wed Sep 27, 2017 7:40 am

Device: Spacemouuse Wireless
OSX v10.11.6
Spacemouse wireless firmware: 4.39
3dxware 10, v:10.4.4
Sketchup v 17.2.2554

Device worked in Sketchup for about a month, then just stopped working. I dl'd and installed the driver again, with a restart, but so far device fails to work with SketchUp 2017.

Please advise!

UtaSH
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Re: Space Mouse stopped working

Post by UtaSH » Thu Sep 28, 2017 4:36 am

Hello jeff829,

please verify if the extension for 3Dconnexion is available in SketchUp. You can do this by checking SketchUp -> Preferences -> Extensions. You should have an entry "3DxSketchUp".

If this is not the case open the 3Dconnexion panel from your SystemPreferences and go to "Tools". There you can find a button to "Install Plug-ins".

jeff829
Posts: 3
Joined: Wed Sep 27, 2017 7:29 am

Re: Space Mouse stopped working

Post by jeff829 » Thu Sep 28, 2017 5:57 am

Hi, thanks for the response. I have no listing of "Extensions" in preference window.

However, if I go to Window>Extension Manager I see the extension listed and it is enabled.

As an FYI, I dl'd an update of Sketchup released today, and the mouse is now working. So seems resolved atm.

Thanks.

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