Pulling my hair out here...
I'm a fairly new SpaceExplorer user (about one month) and have just migrated from PC to Mac. My SpaceExplorer has been working fine for a couple of weeks but today the main control knob has stopped functioning in CS4 (that's the only app I use it in). The buttons all still work fine, it's just the knob that won't zoom/scroll etc. No response at all in any plane.
The only incident I can think of that may have upset it is that I installed 'Spark' ( http://spark.en.softonic.com/mac ) just before I noticed the knob was no longer working so the install of Spark may have upset something.... ? I have since uninstalled Spark with no effect, I have also uninstalled and reinstalled the SpaceExplorer drivers but still no change.
Can anyone help?
TIA,
Keith
Mac Pro, OS X Leopard, SpaceExplorer USB with latest driver, Photoshop CS4.
SpaceExplorer Main coltrol knob stopped responding
Moderator: Moderators
Update on my previous post:
I've been trying to fix this but unfortunately it now seems to have got worse!
Now none of the buttons work in Photoshop and the ONLY thing that works within Photoshop is the brush resize by twisting the control knob. None of the other knob functions do anything (zoom/scroll etc) and NONE of the buttons work (either with default settings or by reassigning buttons).
Incidentally, the blue LED is on and the device works with the 3D Demo and the 3DxAxis demo.
Can someone offer any help?
Keith
I've been trying to fix this but unfortunately it now seems to have got worse!
Now none of the buttons work in Photoshop and the ONLY thing that works within Photoshop is the brush resize by twisting the control knob. None of the other knob functions do anything (zoom/scroll etc) and NONE of the buttons work (either with default settings or by reassigning buttons).
Incidentally, the blue LED is on and the device works with the 3D Demo and the 3DxAxis demo.
Can someone offer any help?
Keith
You can try a full reset by doing the following:
1. Uninstall the driver. In Applications/Utilities you'll see 'Uninstall 3Dconnexion Driver.app'. Run that
2. Go to Applications/<Photoshop>/Plug-Ins and remove the 3Dconnexion folder if the Uninstall didn't take care of it
3. Go to ~/Library/Preferences/ and delete everything named 'com.3dconnexion.*'
4. Restart your machine
5. Reinstall the driver
1. Uninstall the driver. In Applications/Utilities you'll see 'Uninstall 3Dconnexion Driver.app'. Run that
2. Go to Applications/<Photoshop>/Plug-Ins and remove the 3Dconnexion folder if the Uninstall didn't take care of it
3. Go to ~/Library/Preferences/ and delete everything named 'com.3dconnexion.*'
4. Restart your machine
5. Reinstall the driver
Thanks for the suggestion.
Followed your instructions for a full reset and reinstall exactly but unfortunately there's no change... it still just does brush resize and nothing else.
I Ran the uninstaller.
I removed the 3Dconnexion folder from the Plug-Ins folder.
In Library/Preferences there was nothing named 'com.3dconnexion.*' or anything related to 3Dconnexion to remove.
Restarted and reinstalled.
No change
After the driver reinstall there is STILL nothing named 'com.3dconnexion.*' or anything else in Preferences that seems to relate to 3dconnexion... Should there be?
Is there a next step to try before a full OS reinstall?
Followed your instructions for a full reset and reinstall exactly but unfortunately there's no change... it still just does brush resize and nothing else.
I Ran the uninstaller.
I removed the 3Dconnexion folder from the Plug-Ins folder.
In Library/Preferences there was nothing named 'com.3dconnexion.*' or anything related to 3Dconnexion to remove.
Restarted and reinstalled.
No change
After the driver reinstall there is STILL nothing named 'com.3dconnexion.*' or anything else in Preferences that seems to relate to 3dconnexion... Should there be?
Is there a next step to try before a full OS reinstall?
UPDATE:
Yes, I was looking in the wrong Library folder, my bad... sorry!
Another reinstall, properly this time, brought back all the button functions but not the knob functions.
Following a subsequent email suggestion from flomotan, I have found that turning off the 'Application Frame' in Photoshop seems to fix the problem. A bit of a workaround but I'm perfectly happy to work with Application Frame off so the problem is effectively solved.
Many thanks to Froi for the kind help!
Cheers,
Keith
Yes, I was looking in the wrong Library folder, my bad... sorry!
Another reinstall, properly this time, brought back all the button functions but not the knob functions.
Following a subsequent email suggestion from flomotan, I have found that turning off the 'Application Frame' in Photoshop seems to fix the problem. A bit of a workaround but I'm perfectly happy to work with Application Frame off so the problem is effectively solved.
Many thanks to Froi for the kind help!
Cheers,
Keith