Cadmouse Wireless - loses Bluetooth connectivity

Questions and answers about 3Dconnexion devices on macOS.

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hoolito
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Joined: Mon May 06, 2019 5:35 am

Cadmouse Wireless - loses Bluetooth connectivity

Post by hoolito » Mon May 06, 2019 5:58 am

Hi.

I use the cadmouse mostly via BT. Sometimes my mouse loses connectivity and when I go to Bluetooth Preferences I see the status (grey text), which should say "Connected", rapidly flashing between "Connected" and "Not Connected", at a random pace.
The pointer is unresponsive then, except via trackpad.

The problem happens sometimes after sleep/wake, sometimes while working.

Sometimes restarting the MBP solves the issue, but not always.
Sometimes turning BT off and on solves the issue, but not always.
Sometimes kextunload/load the BT controller via Terminal solves the issue, but not always.
and... sometimes turning BT off and waiting for quite some time before turning on again solves the issue.

The only failsafe workaround is switching to the dongle, but I lose my wired spaceball then. (No: not yet time to buy the wireless :-)
No more free USB ports on my MBP

Any help, greatly appreciated!!

MacOS 10.13.6
3Dconnexion driver in MacOS 10.5.3
3Dconnexion driver in Windows 10.5.15 (via Parallels)
Cadmouse Wireless Firmware 1.01

UtaSH
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Re: Cadmouse Wireless - loses Bluetooth connectivity

Post by UtaSH » Wed May 08, 2019 8:35 am

Hi hoolito,

can you please check if your machine meets the requirements according to this FAQ? (See at the bottom for macOS.)
Please let me know which HCI version you have.

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