Unable to find the space mouse

Questions and answers about 3Dconnexion devices on UNIX and Linux.

Moderator: Moderators

Post Reply
Kov_T
Posts: 3
Joined: Fri Apr 14, 2017 1:55 am
Contact:

Unable to find the space mouse

Post by Kov_T » Fri Apr 14, 2017 3:03 am

Hi, have a problem

My FreeCAD is unable to find the space mouse. The menu tab says "No Spaceball Present". I have tried reinstalling freecad but it won't help. Anyone had the same problem?

UtaSH
Moderator
Moderator
Posts: 3208
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Unable to find the space mouse

Post by UtaSH » Wed Apr 19, 2017 1:48 am

Hi Kov_T,

we (3Dconnexion) do not have official information that FreeCAD supports our 3D mouse devices. See our list of supported applications.

However I did some research in the web and found it seems that FreeCAD has implemented the support for the SpaceNavigator using a third party driver which we do not support from our side. You will have to address this with the FreeCAD community.

Animotor
Posts: 3
Joined: Tue Oct 17, 2017 12:42 am
Location: Kuopio, Finland
Contact:

Re: Unable to find the space mouse

Post by Animotor » Tue Oct 17, 2017 1:24 am

Hi,

My computer cannot find my Spacemouse either.

When I run

Code: Select all

 lsusb
in terminal, it hangs until I unplug the Spacemouse. The same happens with

Code: Select all

strace lsusb
and on system start-up and shut-down.

I'm running Ubuntu 16.4.3 LTS with spacenavd. I tried also 3DxWare with no luck (hanged as well) but this might also be due to spacenavd being installed. Yesterday I found some instructions that I should have done something like this:

Code: Select all

 mount -t usbfs none /proc/bus/usb 
(eg. here viewtopic.php?f=22&t=1388) but terminal tells me that the mount point does not exist.

Yet dmesg seems to find it:

Code: Select all

[ 2193.973887] usb 3-13.3: new low-speed USB device number 29 using xhci_hcd
[ 2194.062861] usb 3-13.3: New USB device found, idVendor=046d, idProduct=c62b
[ 2194.062867] usb 3-13.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 2194.062870] usb 3-13.3: Product: SpaceMouse Pro
[ 2194.062873] usb 3-13.3: Manufacturer: 3Dconnexion
[ 2194.063116] usb 3-13.3: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 2194.063124] usb 3-13.3: ep 0x2 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 2194.089863] input: 3Dconnexion SpaceMouse Pro as /devices/pci0000:00/0000:00:14.0/usb3/3-13/3-13.3/3-13.3:1.0/0003:046D:C62B.0005/input/input20
[ 2194.141118] hid-generic 0003:046D:C62B.0005: input,hidraw4: USB HID v1.11 Multi-Axis Controller [3Dconnexion SpaceMouse Pro] on usb-0000:00:14.0-13.3/input0
[ 2206.514764] usb 3-13.3: USB disconnect, device number 29
But I don't know how to advance from here.

I've tried to use my Spacemouse on an older (about 7 yrs) Mac Pro but the led only flashes on start up and the device doesn't work. I managed to get it working (still without the led :? ) on Win XP that is bootcamped on the Mac but I wouldn't want to start using it because my Linux system is way newer.

I sent a support request on this matter yesterday and I apologize that I only now post here and have more information.

Animotor
Posts: 3
Joined: Tue Oct 17, 2017 12:42 am
Location: Kuopio, Finland
Contact:

Re: Unable to find the space mouse

Post by Animotor » Tue Oct 17, 2017 6:04 am

As I've tried to solve this problem I found out that the mounting-of-the-usb-devices -instruction has been deprecated since Ubuntu 13.04. The forum post does still point out that there might be other places where the same information might be found on a newer system but I'm not sure how to implement that.
https://askubuntu.com/questions/326597/ ... -in-ubuntu

UtaSH
Moderator
Moderator
Posts: 3208
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Unable to find the space mouse

Post by UtaSH » Wed Oct 18, 2017 2:50 am

Hello Animotor,

ubuntu is not a supported operating system. See here.

Additionally we do not support the 3rd party driver. You need to contact the provider of the driver for support with this.

Animotor
Posts: 3
Joined: Tue Oct 17, 2017 12:42 am
Location: Kuopio, Finland
Contact:

Re: Unable to find the space mouse

Post by Animotor » Sun Nov 12, 2017 12:06 pm

The problem proved out to be hardware related and I've now received a new SpaceMouse Pro. Yay!

Before the issue was solved, the support person asked me to test the product on a supported system which was in my case a newest Windows version. This time the SpaceMous seemed to work first but then it started to jump on and off. The on-stages lasted always about 9 seconds but the off-stages grew 2-4 seconds longer on each round. After I reported this result to the support person, he instructed me to do a hardreset on the device but this didn't help. I will still post the resetting instructions here if it helps some one else. Although, I won't advice anyone to try this without consulting the support first.
Unplug the device from the USB port, then press and hold 2 buttons (it does not matter which buttons) and plug the device back into the USB port while still pressing 2 buttons.
Keep the buttons pressed for at least 10 seconds.
Then I was asked to provide proof of purchasing the product (to check the validity of warranty) and after that there were a couple of other steps before a new device was delivered on my door.

Post Reply