Waiting for SDK

Post questions, comments and feedback to our 3Dconnexion Windows Development Team.

Moderator: Moderators

Post Reply
DonM
Posts: 4
Joined: Wed Jul 29, 2015 3:46 pm

Waiting for SDK

Post by DonM » Fri Jul 31, 2015 2:14 pm

I registered for the SDK 2 days ago but have not received a response. After one day I submitted a tech support request asking for it to be approved, and I received a reply saying my request had been "escalated", but no other information. And the reply email was sent from a "do-not-reply" return address, so I cannot even reply to it to try again.

I need to make an estimate for integrating the space mouse into some software, and would like to look at the SDK and documentation before doing so. Could you please check and see if you can expedite my request?

I notice that there are many similar requests on this forum. I suggest that you revise your procedures for the SDK to make it simpler and more automatic. I am sure there are many people who just give up and don't use your product because it is so difficult to get information.

Thank you and best regards,

ngomes
Moderator
Moderator
Posts: 1945
Joined: Mon Nov 27, 2006 7:22 am
Contact:

Re: Waiting for SDK

Post by ngomes » Mon Aug 03, 2015 4:57 am

Hi DonM,

Please try again.

There was a delay approving your developer account and we're sorry about that.

pettersson
Posts: 3
Joined: Thu Sep 03, 2015 7:30 am

Re: Waiting for SDK

Post by pettersson » Thu Sep 03, 2015 7:31 am

Hi,

I am also waiting for roughly a week for some response to my registration and SDK request. Are there any more restrictions I am not aware of?

Regards
pettersson

UtaSH
Moderator
Moderator
Posts: 3276
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Waiting for SDK

Post by UtaSH » Wed Sep 16, 2015 8:51 am

Hi petterson,

you should have received the Developer registration conrimation in the meantime. Are you now able to login to the developer's site and download the SDK?

Post Reply