3Dconnexion Forum

luping wrote: ↑Fri Jan 22, 2021 8:50 pm I suppose he or she meant the driver download button problem at https://3dconnexion.com/jp/drivers/
It's not possible to click to start a driver download.

This seems to be a browser problem. It's working from here with Chrome, Edge and Firefox.

Guy_III wrote: ↑Wed Jan 20, 2021 10:11 am In earlier episodes I tried calling the help desk. That was a waste of time.

Hi Guy_III,

please give us another chance. We have a new team since you last contacted us. The new team is doing a great job. Please contact them here.

Hi Sid3d,

which driver version do you have installed?

Which application are you using? Version?

Which button is not working? All of them or just some?

Hi I've just set up my 3DConnexion spacemouse enterprise and I can't get the long key press switches to work. I't doesn't matter how long I hold them the long press functionality is not there. I've checked the button mapping and that seems OK. Any ideas or suggestions would be gratefully received? ...

I have tried reaching out to 3dconnexion support, but they did not contact me. Hi Desant, that would have been my recommendation - to reach out to contact our Technical Support Team . Did you call them or did you fill our web form? In case you filled the web form - did you use the same email addres...

Hi DHoude,

we are tracking this issue with our internal bug number WIN-778. Should be available with the next driver version.

Hi Zungle,

did you use the same email address to register as you used here for the forum? In case you used a different one please send this email address to me in a PM.

Hi Famberg,

the integration of the SpaceMouse in zBrush has been implemented by Pixologic with the help of our SDK. Would you please let them know that this is a feature that you - as their customer - would like to see? 3Dconnexion cannot implement this in zBrush. Pixologic has to do it.

Hello luping,

I am sorry that you encounter problems with our web site for China. Unfortunately we do not see the problem here. When I click the button for the driver download on the CN site I can download with no problems.

Hi TomRauterkus,

try 3DxWare 10.4.10 from the driver archive. You need to select the SpaceMouse Pro as product.

Hi Galagura, I am very sorry for the confusion. Your request was sent with Latin characters and the website tried to translate them to Russian characters. :D Your request was escalated to the next level of expertise. Please bear with us as some of us are currently on vacation due to the Christmas se...

Hello BRasster, you can find a list of supported applications on our website. Star Citizen is not listed. In order to use it with 3Dconnexion devices, support for 3D devices would need to be added inside this software. Adding 3D device support to an application is determined by the application devel...

Hi Nath_McCluskey,

for Big Sur you need our beta driver.

Hi cschmitz,

for Big Sur you need our beta driver.

dyvog wrote: ↑Fri Dec 11, 2020 3:00 pm
Okay, and what solutions are there for me to update the firmware on my mouse if I don't have access to a PC? Isn't It a bit odd to require a PC to update a Mouse to be Mac compatible?

Hi dyvog,

please contact our Technical Support Team. They will assist you.