3Dconnexion Forum

Hi rufusw, Please contact our Technical Support Team by sending a case here https://3dconnexion.com/uk/support-request/ or via phone number https://3dconnexion.com/uk/support/# We might need to get some log files from your end. You can follow this FAQ to get the log file then provide it when you cal...

Hi Comondor,

If that didn't help then please contact our Technical Support Team in the link above for further assistance.

Regards,
Abdul. A

Hi darymyway, It seems your device got corrupted when you tried updating the firmware. Sometimes if you update the firmware on the device while already having the existing version then it will cause the device to get corrupted in which it won't be recognized anymore by your machine. There's 1 thing ...

Hi Comondor, Have you tried calibrating the device? To calibrate the device, you would need to follow the instructions in our FAQ here https://3dconnexion.com/us/support/faq/my-3d-mouse-seems-to-drift/ If that still an issue then you might need to update the firmware on your device. To get the firmw...

Hi jn5,

The communication is not encrypted for the universal receiver and wireless connectivity.
Its a direct input communication from/to receiver and device while having the driver installed for establishing this communication.

Regards,
Abdul. A

Hi Mercuriel, If this is not the normal display for the icon then its possibly related to corrupted file or folder. Also, i would recommend updating to the latest driver 10.7.4 You can follow the steps below to uninstall the current driver then do cleaning and test it afterwards etc. Uninstall the c...

Hi eberleg, If the UI (Setting window) is detecting SmartUI instead of 3DsMax then it means there's a corrupted file or folder that causing this. I would recommend using our diag tool to reset driver setting and configurations. Close 3DsMax Navigate to C:\Program Files\3Dconnexion\3DxWare\3DxWinCore...

Hi DaveK, The last known driver to function with the SpacePilot on Win10 is driver 10.4.10 Any other driver you installed will not work with the SpacePilot unfortunately You can try checking the release documents for each driver as such 10.7.2 in which you will see the SpacePilot is not a supported ...

Hi Travis Baldwin, When you try to change the button functionality on the devices, you would need to make sure the Application is detected on the top of our UI. For example, if you trying to map the buttons for Outlook as such... then our driver setting window should detect Outlook - Open Outlook - ...

Hi TDC, We had an open bug WIN-446 for Draftsight 2019 issue with driver 10.6.2 and got resolved with driver 10.6.3 The current driver on our website is 10.7.4. Did you try installing this driver to see if it functioning? Have you tried doing cleaning for driver configuration? Sometimes if you updat...

Hi Guido,

When you get the new device, it should work once you plug it to the machine.
If you still have the driver installed then you just need to plug the device and it should recognize it.

Regards,
Abdul. A

Hi Jwhida, I was able to check the video and your issue is that within the driver there's only 1 manipulation device to control the zoom feature which is why its stuttering. Basically, both the mouse wheel and the 3D mouse are trying to control zoom. To avoid the stutter effect, it would be necessar...

Hi MarianoGH ,

What do you mean exactly? What's the version of AutoCad and the driver you using?
If you can provide more details or a short video of your issue then I might be able to help

Regards,
Abdul. A

Hi BartB , For battery issues, you need to update the firmware on the device then leave it to charge for up to 8 hours or overnight then test it on the next day. The firmware update can be provided from our Technical Support Team, please send a case to our team here https://3dconnexion.com/support-r...

Hi Alexdive, In order for our devices to function with any applications, you need to install the driver "3DxWare". If you don't install the driver then the device won't function in the supported applications within our list and the device will act as a standard input mouse for example, the...