3Dconnexion Forum

Rob,

Give us a call.
Here is the link.
http://www.3dconnexion.com/support/4d.php

Sounds like the unit is dead.
Fred

John open Google earth and click on help and about. Let us know what version of Google earth you installed. Also open the 3dcontrol panel while google earth is open in the background. In the window it should say Google earth if not select the dropdown and choose google earth. If it does not appear i...

Spyros,

Open the 3D control panel
click on Calibrate.

Next click on the app configuration button verify
dominant is not enabled.
Also make sure pan/zoom tilt,spin,roll is enabled.

next open one of the 3D demos and test out the device.
Let me know the results.

John,

What happens when you start the demos?
What OS are you using?
Were there any error messages when installing the software?
Do you have Admin permissions to install software?

Here is information about the reboot loop issue. This is an XP issue NOT a 3DX issue. 3DxSoftware checks to see if there are any pending installations. This is part of the MSI 3.1 requirement http://support.microsoft.com/kb/310335 The serial devices such as the Spaceball 4000 driver is no longer bei...

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Fred

Check to make sure you have Admin access to install Downloads otherwise contact your Administrator. If you do have admins rights try the below: The endless loop of restarting is caused by your install shield wizard Usually an older version of Install shield. Our driver has the newer version of insta...

tdyoung33

Thank you for reporting the corrupted zip file.
I will contact someone from the website and have them replace the file.

Fred

Tyros, Unplug the spacepilot, then plug it back in while the driver is running. Does the display return to normal? The button mappings in Maya may be a corrupted profile Remove the profiles located below. C:\Documents and Settings\your name\Application Data\3Dconnexion\3DxWare\profiles I donot know ...

Paul

Check your Form Z cd there should be a plugin for the 3D device.
Otherwise you can contact Form Z and they will direct you to the plugin
They will need to know what version of Form Z and Windows OS.

Sebt Send me a copy of your log file. Open the 3dcontrol click on Tools Make sure Create log file is checked. Open Catia Then after the driver starts then stops locate the log file and send it to: helpdesk@3dconnexion.com Include Name Business address Phone number Email address OS Device Serial numb...

Do you have access to a forum or number to call them direct?
They should be able to direct you to there download page.

Unfortunately i donot have access

The coinstsb.dll Is a file located in the system 32 folder.


Try unzipping the download into a file on the desktop
Open the folder
open components
open 3DXware
double click on 3Dconnexion 3DxWare.msi

Does the 3dx driver install?

pgwaltney

Make sure Inventor and all applications are not running.
Run the installation choose custom
Uncheck the Inventor plugin.
The Spaceball 4000 Serial devices do not use the plugin.
Inventor will still recognize the device
You can use the 3dcontrol panel to map the buttons etc.

No, you would still install the 3dx driver.
With the driver loaded and running
Open Catia
It should identify the Navigator and load there built in plugin.

The only issues I have seen was if there was a firewall running and it blocked the CNEXT file.