Search found 127 matches

by aalsalihi
Thu Sep 16, 2021 8:15 am
Forum: Windows Discussion Forum
Topic: Disable Mouse Wheel Doubleclick
Replies: 1
Views: 2619

Re: Disable Mouse Wheel Doubleclick

Hi 3d-labor.de, You can try disabling the wheel button in which will allow you to do just normal scrolling - Open 3Dconnexion Home - Click on Settings - Make sure the application is detected on the top of our setting window - Click on Buttons - Beside the Wheel button, there's a right arrow ">&...
by aalsalihi
Thu Sep 16, 2021 8:12 am
Forum: MacOS Discussion Forum
Topic: Custom Views not working in Fusion 360
Replies: 3
Views: 10771

Re: Custom Views not working in Fusion 360

Hi mikeyv, On Mac, we only have support for Navigation which is why these buttons are not working on your end. The buttons can work for general use if you create a Macro but the V1,2,3 are counted as a custom view which is not supported currently. Hopefully it will be done in the future. Regards, Ab...
by aalsalihi
Wed Sep 15, 2021 5:39 am
Forum: Windows Discussion Forum
Topic: Will SpaceExplorer with 9-pin serial work on win10
Replies: 4
Views: 9757

Re: Will SpaceExplorer with 9-pin serial work on win10

Hi othoap, You can try to install driver 10.6.4 on your machine then test it. I would recommend following the steps below: Uninstall the current driver from your machine by going to Control Panel. Once that done, please do steps 2,3,4 in our FAQ here https://3dconnexion.com/us/support/faq/how-do-i-c...
by aalsalihi
Wed Sep 15, 2021 5:35 am
Forum: Windows Discussion Forum
Topic: Fusion 360 poor performance
Replies: 2
Views: 3056

Re: Fusion 360 poor performance

Hi usernamechecksout, Have you tried calibrating the device? You can calibrate the device by checking this FAQ https://3dconnexion.com/us/support/faq/my-3d-mouse-seems-to-drift/ If its still an issue then you might need to update the firmware on your device in which you have to contact our Technical...
by aalsalihi
Thu Sep 09, 2021 11:36 am
Forum: MacOS Discussion Forum
Topic: ArchiCad mouse only works in one window at a time
Replies: 10
Views: 39775

Re: ArchiCad mouse only works in one window at a time

Hi alexandre.Glt, Are you on the latest beta driver? Here's a link to check https://3dconnexion.com/us/support/faq/beta-driver-for-macos-11-big-sur/ It seems an issue and if its something on our end to fix then we can create a bug. Please contact our Technical Support team to open a case and send a ...
by aalsalihi
Thu Sep 09, 2021 11:29 am
Forum: Windows Discussion Forum
Topic: maya 2022
Replies: 4
Views: 5460

Re: maya 2022

Hi Janoshx, When you try to navigate around an object it normally adjust the center rotation if you zooming in/out of the part/assembly etc Maybe that's what you referring too from the explanation. I would recommend contacting our Technical Support Team to send a short video and log files to reprodu...
by aalsalihi
Thu Sep 09, 2021 8:26 am
Forum: Windows Discussion Forum
Topic: Radial menu that opens a second radial menu?
Replies: 1
Views: 2327

Re: Radial menu that opens a second radial menu?

Hi lockarde, We currently don't have this feature within our latest driver. You can contact our Technical Support Team to create a case requesting this feature and we can forward it for the development team for further consideration. Here's a link to create a case https://3dconnexion.com/us/support-...
by aalsalihi
Fri Sep 03, 2021 6:03 am
Forum: Windows Discussion Forum
Topic: Sketchup 2021 space mouse not working?
Replies: 16
Views: 18528

Re: Sketchup 2021 space mouse not working?

Hi Vei,

Please send an case to our Technical Support team here https://3dconnexion.com/support-request/ or you can call them via phone here https://3dconnexion.com/support/#

We would need to get some log files to see why this is happening and will provide a workaround as well.

Regards,
Abdul. A
by aalsalihi
Thu Aug 26, 2021 6:35 am
Forum: Windows Discussion Forum
Topic: Win7/Spacemouse Compact: Questions about the light, disassembly,
Replies: 5
Views: 3195

Re: Win7/Spacemouse Compact: Questions about the light, disassembly,

Hi Dreamer2021,

Please contact our Technical Support Team if you have this issue as I'm assuming you have an old device. To send a Technical Case here https://3dconnexion.com/us/support-request/ to contact via phone https://3dconnexion.com/us/support/#

Regards,
Abdul. A
by aalsalihi
Thu Aug 26, 2021 6:04 am
Forum: Windows Discussion Forum
Topic: Win7/Spacemouse Compact: Questions about the light, disassembly,
Replies: 5
Views: 3195

Re: Win7/Spacemouse Compact: Questions about the light, disassembly,

Hi Dreamer2021, Cleaning/stickiness? There shouldn't be an issues in terms of coating and you don't need to clean the surface with anything! Are there videos that actually show how to manipulate an image? We don't have a video showing how to manipulate an image but you can search in Youtube as there...
by aalsalihi
Tue Aug 24, 2021 5:41 am
Forum: Windows Discussion Forum
Topic: Win7/Spacemouse Compact: Questions about the light, disassembly,
Replies: 5
Views: 3195

Re: Win7/Spacemouse Compact: Questions about the light, disassembly,

Hi Dreamer2021, In terms of the LED's on the device, you can either turn them ON/OFF. To do that, you would need to do the following: - In the bottom right corner on your screen where the time and day showing, click on the up arrow (^) to show the system tray - In the System Tray, you should see a b...
by aalsalihi
Tue Aug 24, 2021 5:32 am
Forum: Windows Discussion Forum
Topic: My Spacemouse Compact is sticky.
Replies: 1
Views: 2422

Re: My Spacemouse Compact is sticky.

Hi Dreamer2021,

Thanks for your post! Please contact our Technical Support Team and they will be able to assist in this.
By email https://3dconnexion.com/us/support-request/
By phone https://3dconnexion.com/us/support/#

Regards,
Abdul. A
by aalsalihi
Tue Aug 24, 2021 5:30 am
Forum: Windows Discussion Forum
Topic: Unreal Engine Updated, Old drivers don't work
Replies: 2
Views: 2431

Re: Unreal Engine Updated, Old drivers don't work

Hi Ziggybirdy, We started supporting Unreal Engine from version 4.23 up until 5.0EA (and continuing).. Normally, you would need to install the latest driver while having the software installed. Once that done, our driver will detect whatever versions you have on the machine and assign the plugins if...
by aalsalihi
Tue Aug 24, 2021 5:25 am
Forum: Windows Discussion Forum
Topic: MasterCam 2020 not working with the SpaceMouse Enterprise
Replies: 6
Views: 6384

Re: MasterCam 2020 not working with the SpaceMouse Enterprise

Hi rfung, Did you check to see if there's any elevated rights between the driver and Mastercam? If Mastercam is running as an admin then our driver need to be running as an admin as well. Here's an FAQ for this https://3dconnexion.com/us/support/faq/application-running-with-elevated-permissons/ You ...
by aalsalihi
Tue Aug 24, 2021 5:18 am
Forum: Windows Discussion Forum
Topic: Icons on the radial menu
Replies: 6
Views: 5163

Re: Icons on the radial menu

Hi Mercuriel, Thanks for the updates! This is odd as if you disable the smart scrolling, that shouldn't be happening unless if there's an electrical issue with the wheel itself. If you already contacted our technical support before, have you tried updating the firmware on the device? If you didn't t...