Search found 46 matches

by aalsalihi
Thu Jan 16, 2020 11:10 am
Forum: Windows Discussion Forum
Topic: Maya 2020
Replies: 11
Views: 2542

Re: Maya 2020

Hi Sirpiltrafus, Thanks for the updates in regards to this issue. Can you please send me the steps in order for me to reproduce the issue on my end? We would love to test it and see if its something related to our plugin or something else. If you could also include some screenshots or a video showin...
by aalsalihi
Wed Jan 15, 2020 7:23 am
Forum: Windows Discussion Forum
Topic: Rotation Lock won't Unlock (Enterprise in Fusion 360)
Replies: 5
Views: 1672

Re: Rotation Lock won't Unlock (Enterprise in Fusion 360)

Hi all, If you have an issue in regards the toggle for Rotation Lock ON/OFF that means there's something corrupted with the config's for that specific XML application. Our driver creates an XML sheet for each application you use our device with and store the functions/settings as an XML sheet. I wou...
by aalsalihi
Fri Jan 10, 2020 10:10 am
Forum: Windows Discussion Forum
Topic: Maya 2020
Replies: 11
Views: 2542

Re: Maya 2020

Hi rwilliams23, We do have support for Maya 2020 and everything is functioning in terms of plugin functionality. In regards to redshift crashing, they didn't upgrade there plugin to support Maya 2020 so it will crash automatically. We could recommend reaching out to them for further assistance. You ...
by aalsalihi
Fri Jan 10, 2020 10:07 am
Forum: Windows Discussion Forum
Topic: MAYA shelf
Replies: 1
Views: 1452

Re: MAYA shelf

Hi Mactuan12,

You could try going to Windows|Setting/Preferences|Plugin Manager
In there you will be able to auto load or load any plugins extensions etc...

Regards,
Abdul. A
by aalsalihi
Fri Dec 06, 2019 6:20 am
Forum: MacOS Discussion Forum
Topic: How to customise cadmouse for keystroke and LMB
Replies: 2
Views: 2442

Re: How to customise cadmouse for keystroke and LMB

Hi Cadschool, In order to use that function in our setting and assign it to one of the buttons then please do the following below: - Open Cinema 4D - Open 3Dconnexion Home - Click on Settings - Make sure the device is selected - Make sure the application name is listed on the top (if the application...
by aalsalihi
Thu Dec 05, 2019 8:06 am
Forum: MacOS Discussion Forum
Topic: How to customise cadmouse for keystroke and LMB
Replies: 2
Views: 2442

Re: How to customise cadmouse for keystroke and LMB

Hi Cadschool, I was testing this on my end and it seems when you hold 3 and click left mouse click it will roll the object. I was able to check the roll axes in our driver setting which enabled the axes and allowed me to roll the object. Make sure 3Dconnexion settings in Cinema 4D is enabled first t...
by aalsalihi
Thu Nov 14, 2019 7:01 am
Forum: Windows Discussion Forum
Topic: Problem with Cinema4D: How to disable rolling?
Replies: 9
Views: 12822

Re: Problem with Cinema4D: How to disable rolling?

Hi Dmiko, Thanks for your post. I was testing Cinema 4D version R21.026 and was able to disable the rolling functionality by simply going to the 3Dconnexion property panel and disabling the rolling functionality. It seems like you were trying to disable the function from Cinema 4D which is something...
by aalsalihi
Fri Aug 09, 2019 7:00 am
Forum: Windows Discussion Forum
Topic: SpaceNavigator does not work with Surfcam
Replies: 2
Views: 2120

Re: SpaceNavigator does not work with Surfcam

Hi Katiequinn,

3Dconnexion implemented support for some applications but there are applications for which the editor of the software implemented the support himself. This is the case for Surfcam tool so please contact the editor of the software.

Regards,
Abdul. A
by aalsalihi
Tue Aug 06, 2019 6:16 am
Forum: Windows Discussion Forum
Topic: uninstall/reinstall 3DxWare
Replies: 2
Views: 2542

Re: uninstall/reinstall 3DxWare

Hi Sparky, What's the driver version you running ? You can run the installer and it will give you a window with (Repair, Modify and Remove). Choose Remove That might help you to uninstall the driver and avoid the error message If that didn't help then please navigate to C:\Program Files\3Dconnexion\...
by aalsalihi
Tue Aug 06, 2019 6:02 am
Forum: Windows Discussion Forum
Topic: Bug: 3DxService.exe constantly reading on disk
Replies: 5
Views: 5836

Re: Bug: 3DxService.exe constantly reading on disk

Hi Hoegge,

Did that happens when you reboot the computer ?
Does it happens when you launch a specific application ?

You could try to do cleaning to the configuration for the driver and test it after. Here's the link on how to do it https://www.3dconnexion.com/faq/1100


Regards,
Abdul. A
by aalsalihi
Tue Jul 30, 2019 5:47 am
Forum: MacOS Discussion Forum
Topic: Rename RM Tools and RM Views
Replies: 1
Views: 4657

Re: Rename RM Tools and RM Views

Hi Martinfdc, RM Tools and RM Views are default RM from the driver which can't allow the user's to change the name for them but you could change the functionality of the RM in each one of them. Now if you create a New RM then you will have the option to edit the name and assign/map different functio...
by aalsalihi
Fri Jun 14, 2019 6:52 am
Forum: Windows Discussion Forum
Topic: Archive driver version
Replies: 1
Views: 2862

Re: Archive driver version

Hi Luke4b, Thanks for your post. You could contact our Technical support team here https://www.3dconnexion.com/service/technical-support/support-formular.html and they will be able to provide the driver version for you. If you have any other questions then please don't hesitate to reach back. Regard...
by aalsalihi
Fri Jun 14, 2019 6:48 am
Forum: Windows Discussion Forum
Topic: Battery level of SpaceMouse Pro Wireless
Replies: 1
Views: 2996

Re: Battery level of SpaceMouse Pro Wireless

Hi Tyrel, You could check the battery status by navigating to: - 3Dconnexion Home - Settings - Make sure the device is selected - Under the device picture, there should be a battery icon - Hover over the battery icon and it will display the percentage If you have another questions please don't hesit...
by aalsalihi
Fri Jun 14, 2019 6:44 am
Forum: Windows Discussion Forum
Topic: SpaceMouse Pro - Zoom & Pan problems in AutoCAD 2020
Replies: 2
Views: 3343

Re: SpaceMouse Pro - Zoom & Pan problems in AutoCAD 2020

Hi Martin, It looks like the driver was already installed when you upgraded to AutoCad 2020. In order for the 3Dmouse to work with the new version then you need to uninstall the 3Dconnexion driver then install it back again with restarting your machine in between. Will be waiting for some update on ...
by aalsalihi
Wed Jun 05, 2019 10:46 am
Forum: Windows Discussion Forum
Topic: I need support
Replies: 2
Views: 3356

Re: I need support

Hi tutu12,

You could try to Calibrate the device and check if the issue still occurs.
To do that please follow the instructions here : https://www.3dconnexion.com/faq/35

Regards,
Abdul. A