Search found 51 matches

by aalsalihi
Tue May 05, 2020 8:45 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse not working with Mac OS 10.13.3 and Fusion360
Replies: 10
Views: 23765

Re: SpaceMouse not working with Mac OS 10.13.3 and Fusion360

Hi Leo101, Sorry for the frustrations! I would recommend installing driver 10.6.1 which is located on our website and see if it will start working for you. Usually you have to allow the kernel extension is Security and Privacy in order for the device to function and communicate with the machine prop...
by aalsalihi
Mon May 04, 2020 6:46 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 11
Views: 2756

Re: Space Navigator on SketchUp 2020 Zooming problem

Hi Jwhida, Thanks for the video, that was really odd! We would need to generate a diagnostic folder to see why this behavior is happening when using both devices in Sketchup. Please create a technical case here https://www.3dconnexion.com/service/technical-support/support-formular.html Will send the...
by aalsalihi
Fri May 01, 2020 8:04 am
Forum: Windows Discussion Forum
Topic: SpaceMouse Compact not working
Replies: 2
Views: 1262

Re: SpaceMouse Compact not working

Hi Sp101297, I would assume this error message was encountered or listed in Device Manager indicating the device is not being recognized by your machine. There's multiple fixes for this issue and you could check these links I've attached for your below: Source 1: https://h30434.www3.hp.com/t5/Notebo...
by aalsalihi
Thu Apr 30, 2020 8:05 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 11
Views: 2756

Re: Space Navigator on SketchUp 2020 Zooming problem

Hi Jwhida, Thanks for the updates. I'm installing Sketchup 2020 to do the proper testing on my end and see if I can get the same behavior. It will be helpful as well if you could include a video showing the issues while using both SpaceMouse and CadMouse to see the viewpoint issues and to clarify fo...
by aalsalihi
Fri Apr 17, 2020 6:10 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 11
Views: 2756

Re: Space Navigator on SketchUp 2020 Zooming problem

Hi Jwhida, Did you test the issue and behavior on another applications? or in our Viewer? - Open 3Dconnexion Home - Click on Viewer - Test it If its causing a movement issue then have you calibrated the device? To calibrate please follow the steps here https://www.3dconnexion.com/faq/35 If its still...
by aalsalihi
Mon Apr 06, 2020 7:26 am
Forum: Windows Discussion Forum
Topic: MaYa 2018 crash, glitch and slow camera reaction
Replies: 3
Views: 686

Re: MaYa 2018 crash, glitch and slow camera reaction

Hi xbo, Thanks for your post. We're really interested to find out why you encountering this issue on your end. Can you please submit a technical case here and will send you the information needed afterwards for analyzing and testing the issue on our end. Here's the link to submit a technical case ht...
by aalsalihi
Mon Mar 30, 2020 12:33 pm
Forum: MacOS Discussion Forum
Topic: missing advanced settings?
Replies: 2
Views: 4764

Re: missing advanced settings?

Hi 3dcal, On Mac, we have a different UI format which is different than windows. When you open our setting window, you should see the attached screenshot and to control the axes or movement of the knob it should be under axes in our driver properties. - Open 3Dconnexion Home - Click on Properties - ...
by aalsalihi
Wed Mar 04, 2020 6:28 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 11
Views: 2756

Re: Space Navigator on SketchUp 2020 Zooming problem

Hi JoeDrafter,

Can you please try updating your graphic cards then test it after. I'm assuming that's the main issue causing the image to stock while trying to zoom.
Will be waiting for some updates on your end.

Regards,
Abdul. A
by aalsalihi
Mon Mar 02, 2020 11:51 am
Forum: MacOS Discussion Forum
Topic: 10.6.4 on Maya 2019 break pop up menu
Replies: 3
Views: 2921

Re: 10.6.4 on Maya 2019 break pop up menu

Hi Climberfx, We would like you to send us the crash log files from your machine to see why this is happening. Please create a technical case for sending us the information and we have a beta version for driver 10.6.5 that should have the fix for the glitching issue on Mac while using Maya which we ...
by aalsalihi
Fri Feb 21, 2020 6:49 am
Forum: MacOS Discussion Forum
Topic: Maya 2019, SpaceMouse Enterprise doesn’t work
Replies: 12
Views: 16922

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Hi RVeldhuyzen, We were able to reproduce the issue with driver 10.6.4 with Maya 2019. We created an internal bug for this issue "MAC-183", as of now we don't have an ETA to when the fix will be available but hopefully soon. If there's another issues or bugs then please don't hesitate to let us know...
by aalsalihi
Fri Feb 21, 2020 6:47 am
Forum: Windows Discussion Forum
Topic: 3ds max 2020 Navigation Mode is broken
Replies: 17
Views: 5219

Re: 3ds max 2020 Navigation Mode is broken

Hi Vinigor,

We created an internal bug WIN-619 for this issue after reproducing it in 3ds max 2020. Our next driver should have the fix for this issue :)
If there's another issues or bugs then please let us know.

Regards,
Abdul. A
by aalsalihi
Wed Feb 12, 2020 8:05 am
Forum: Windows Discussion Forum
Topic: Maya 2020
Replies: 56
Views: 18321

Re: Maya 2020

Hi Boban, Thanks for listing the issues, we could like you to provide a diagnostic tool and some other information in regards to the bugs you listed below. Please submit a technical case for further assistance in your issue here https://www.3dconnexion.com/service/technical-support/support-formular....
by aalsalihi
Tue Feb 04, 2020 10:10 am
Forum: Windows Discussion Forum
Topic: MAYA 2018 Bug Report on space mouse
Replies: 8
Views: 3068

Re: MAYA 2018 Bug Report on space mouse

Hi Songtisukja,

Thanks for your post, please check this other forum post which has the answer to your question https://www.3dconnexion.com/forum/viewt ... 055#p75155
The bug should be fixed in driver 10.6.5

Regards,
Abdul. A
by aalsalihi
Tue Feb 04, 2020 10:08 am
Forum: Windows Discussion Forum
Topic: Maya 2020
Replies: 11
Views: 2782

Re: Maya 2020

Hi Tmcthree,


Thanks for your post, please check this other forum post which has the answer to your question https://www.3dconnexion.com/forum/viewt ... 055#p75155
The bug should be fixed in driver 10.6.5

Regards,
Abdul. A
by aalsalihi
Tue Feb 04, 2020 10:06 am
Forum: Windows Discussion Forum
Topic: MAYA 2018 Lastest drivier Still bug
Replies: 3
Views: 422

Re: MAYA 2018 Lastest drivier Still bug

Hi Songtisukja,

Thanks for your post, please check this other forum post which has the answer to your question https://www.3dconnexion.com/forum/viewt ... 055#p75155

The bug should be fixed in driver 10.6.5

Regards,
Abdul. A