Search found 3038 matches

by UtaSH
Tue Apr 23, 2019 8:35 am
Forum: MacOS Discussion Forum
Topic: Space Mouse Pro wireless stopped working, wireless, works normal when USB connected
Replies: 8
Views: 2956

Re: Space Mouse Pro wireless stopped working, wireless, works normal when USB connected

Hi menos,

pleaqse follow the instructions in our FAQ #1141. If this doesn't solve the problem I strongly recommend that you contact our Technical Support Team.
by UtaSH
Tue Apr 16, 2019 8:06 am
Forum: Windows Discussion Forum
Topic: Problem Keyboard Buttons SolidWorks
Replies: 1
Views: 66

Re: Problem Keyboard Buttons SolidWorks

Hi thehay95,

I recommend that you contact our Technical Support Team.
by UtaSH
Tue Apr 16, 2019 8:00 am
Forum: Windows Discussion Forum
Topic: Did recent windows 10 update wreck my center of rotation in Creo???
Replies: 2
Views: 233

Re: Did recent windows 10 update wreck my center of rotation in Creo???

Hi Pilot_Pro, the issue you are experiencing is the I3Dn, the new feature in Creo - implemented by PTC - that the rotation point is calculated automatically once you release the knob of the 3D mouse to the optimal center of rotation of your screen. What is still missing is the possibility to set the...
by UtaSH
Tue Apr 16, 2019 7:30 am
Forum: Windows Discussion Forum
Topic: 3D connexion space mouse and Sketchup 2019
Replies: 1
Views: 67

Re: 3D connexion space mouse and Sketchup 2019

Hi attar82,

I recommend that you contact our Technical Support Team.
by UtaSH
Mon Apr 15, 2019 7:08 am
Forum: Windows Discussion Forum
Topic: Space Mouse Pro - Is it a Disappointment?!?
Replies: 6
Views: 5140

Re: Space Mouse Pro - Is it a Disappointment?!?

Hello bikeraqp,

you might want to check the conditions in our educational shop.
by UtaSH
Mon Apr 15, 2019 7:00 am
Forum: Feedback
Topic: 3Dconnexion price discrimination problem in mainland China
Replies: 3
Views: 4866

Re: 3Dconnexion price discrimination problem in mainland China

Hello luping, unfortunately you cannot compare the prices from different countries without knowing the circumstances how the products get there. There are several conditions that we have to deal with, for example the VAT taxes or the customs clearance fee. In addition the price in China includes the...
by UtaSH
Mon Apr 08, 2019 12:26 pm
Forum: Windows Discussion Forum
Topic: Trainer video on website not found
Replies: 1
Views: 137

Re: Trainer video on website not found

Hi luping,

thanks for pointing this out. We will look into this. Our internal tracking number is WIN-318.
by UtaSH
Mon Apr 08, 2019 11:50 am
Forum: Developer's Forum for Windows
Topic: Solibri Support
Replies: 3
Views: 2473

Re: Solibri Support

As I already said:
UtaSH wrote: We advise our customers to contact the Customer Service of applications that are lacking support and request it be added in future versions of their software. The decision to include 3D support in their development schedule is often influenced by the level of customer interest.
by UtaSH
Mon Apr 08, 2019 11:31 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse Pro doesn't work on macOS 10.14.3
Replies: 5
Views: 4660

Re: SpaceMouse Pro doesn't work on macOS 10.14.3

Hi all,

in case you still have problems after following the instructions in FAQ #1141 please contact our Technical Support Team.
by UtaSH
Thu Mar 28, 2019 8:54 am
Forum: Windows Discussion Forum
Topic: autodesk viewer
Replies: 2
Views: 3685

Re: autodesk viewer

Hello cadsite, we do not have information whether Autodesk has integrated support for the 3D mouse in their Autodesk Viewer. Autodesk Viewer is not currently included in the list of programs that provide support for our devices. In order to use it with 3Dconnexion devices, support for 3D devices wou...
by UtaSH
Thu Mar 28, 2019 8:46 am
Forum: Windows Discussion Forum
Topic: NX not recognized by Enterprise
Replies: 4
Views: 4006

Re: NX not recognized by Enterprise

Hello Diedukas, your description sounds as if the plugin is not loaded. Please see the description below if this applies to your installation: The 3Dconnexion devices have a plug-in for NX called "3Dconnexion Plug-In for NX" or "3DxNX" for short. However, if NX is installed on a server rather than y...
by UtaSH
Thu Mar 28, 2019 8:37 am
Forum: Windows Discussion Forum
Topic: Radial menu colours
Replies: 6
Views: 4521

Re: Radial menu colours

Hi John, unfortunately the answer is NO. There is currently no possibility to change the background color in the Radial Menu. And we do not see the issue when we use AutoCAD with the dark scheme. The Radial Menu looks the same when we use the light scheme or the dark scheme. And the isons are visble...
by UtaSH
Thu Mar 28, 2019 8:33 am
Forum: MacOS Discussion Forum
Topic: SpaceMouse Pro doesn't work on macOS 10.14.3
Replies: 5
Views: 4660

Re: SpaceMouse Pro doesn't work on macOS 10.14.3

Hi JetForMe,

please refer to this FAQ "3DxWareMac 10.6.0 Installation Notes for macOS 10.14 (Mojave)". Follow the instructions carefully and let us know if this solves your problem.
by UtaSH
Thu Mar 28, 2019 8:29 am
Forum: Windows Discussion Forum
Topic: AutoCAD 2019 bugs
Replies: 1
Views: 3770

Re: AutoCAD 2019 bugs

Hi jmack2, thank you for your report. We have tried to reproduce the issue you describe. Unfortunately we do not see this problem. I think at this time it would be a good idea if you contact our Technical Support Team . They can collect all needed details and then escalate the issue to the next leve...