Search found 3081 matches

by UtaSH
Thu Jul 18, 2019 4:35 am
Forum: Windows Discussion Forum
Topic: Revit 2020 custom views not working
Replies: 1
Views: 25

Re: Revit 2020 custom views not working

Hi bogordo,

this is something you have to request at Autodesk. Their developer have to adapt the support for the buttons according to our SDK.

Additionally I will address this with our ISV manager to see if we can do something here.
by UtaSH
Tue Jul 16, 2019 7:53 am
Forum: Windows Discussion Forum
Topic: 3ds max 2020
Replies: 3
Views: 4317

Re: 3ds max 2020

Hi all, I apologize that we didn't come back to you earlier. Support for 3dsmax 2020 is implemented in the addin since our driver package 3DxWare 10.5.13. This means that you should be able to work with the 3D mouse and 3dsmax 2020 with our latest driver. In case you have problems please contact our...
by UtaSH
Tue Jul 16, 2019 7:39 am
Forum: Windows Discussion Forum
Topic: 3dsmax 2019 crashing all the time (after a few minutes of use)
Replies: 1
Views: 23

Re: 3dsmax 2019 crashing all the time (after a few minutes of use)

Hello thinguyenhalu,

we are not aware about a problem with 3dsmax 2019. To be able to analyse it please contact our Technical Support Team. They will request a log file of the driver and some more information from your side.

Thanks for your help.
by UtaSH
Fri Jul 12, 2019 2:23 am
Forum: Windows Discussion Forum
Topic: Google Earth won't look up
Replies: 1
Views: 46

Re: Google Earth won't look up

Hi BarbaraValenzuela,

unfortunately we don't have a contact to the developers of Google Earth. And from our experience the users word weighs more than ours. :( So please let Google know about the problems with the navigation with the 3D mouse. Thanks for your help. :)
by UtaSH
Wed Jul 10, 2019 2:14 am
Forum: Windows Discussion Forum
Topic: sensitivity
Replies: 1
Views: 74

Re: sensitivity

Hi terrierr,

what exactly do you mean with "the magellan driver"???

Which device (3Dconnexion model) are you using?
by UtaSH
Wed Jul 10, 2019 1:53 am
Forum: Windows Discussion Forum
Topic: Driver not installing
Replies: 1
Views: 116

Re: Driver not installing

Hi JAWSnAZ,

I recommend that you contact our Technical Support Team.

They will need log files of the (failed) installation process. See here how to create them. Additionally they need to know if you get an error message and a screenshot of the error message(s).
by UtaSH
Wed Jul 10, 2019 1:50 am
Forum: Windows Discussion Forum
Topic: Blender + Spacenavigator: Where are advanced settings?
Replies: 1
Views: 59

Re: Blender + Spacenavigator: Where are advanced settings?

Hi MHuscB,

the additional options in the Advanced Settings are a result of the communication between the addin for 3dsmax and the driver. Blender has integrated the support for our devices without making use of our SDK and thus there are no such features available. :(
by UtaSH
Wed Jul 10, 2019 1:47 am
Forum: Windows Discussion Forum
Topic: 3DxVirtualLCD Unhandled Exception
Replies: 1
Views: 55

Re: 3DxVirtualLCD Unhandled Exception

Hi EZ_DUZIT123,

it might be that some data is corrupt in your personal seeting. Please try if removing all user specific settings would solve the issue. See this FAQ how to do that.

Let us know what you find out.
by UtaSH
Mon Jun 24, 2019 8:00 am
Forum: Windows Discussion Forum
Topic: Spacemouse Stops Working Half Way Through the Day!!!
Replies: 2
Views: 139

Re: Spacemouse Stops Working Half Way Through the Day!!!

Hi wayi,

have you tried if connecting the device to another USB port would make a difference?
by UtaSH
Mon Jun 24, 2019 7:59 am
Forum: Windows Discussion Forum
Topic: Win 10 auto start driver
Replies: 3
Views: 248

Re: Win 10 auto start driver

Hi Nigan,

I recommend you try if an deinstallation, reboot, new installation would solve the issue. The driver is a service that is started by the operating system.

If this doesn't help please contact our Technical Support Team so that they can collect all needed information and then analyze it.
by UtaSH
Mon Jun 24, 2019 7:44 am
Forum: Feedback
Topic: CadMouse button issues
Replies: 5
Views: 4044

Re: CadMouse button issues

Hi zoomer,

I apologize for the inconvenience. We have improved the surface of the CadMouse and additionally the switches. Please contact our Technical Support Team. They will help you with the RMA process for antoher replacement device from our newest production batch.
by UtaSH
Thu Jun 06, 2019 4:49 am
Forum: Windows Discussion Forum
Topic: Are drivers for Spacemouse Plus Serial available anywhere?
Replies: 3
Views: 2862

Re: Are drivers for Spacemouse Plus Serial available anywhere?

Yes, it is there!

It is called "Xdriver for IRIX" and is version 4.64 from April 2005!
by UtaSH
Thu Jun 06, 2019 4:46 am
Forum: Windows Discussion Forum
Topic: I need support
Replies: 2
Views: 2706

Re: I need support

Hi all, With the Space navigator and the latest drivers, Viewport operation is normal if using split screen mode. However, any Single viewport selection creates jaggedy movement if you move the mouse cursor in the viewport while using the space navigator. I hadnt confirmed this with older drivers s...
by UtaSH
Thu Jun 06, 2019 4:36 am
Forum: MacOS Discussion Forum
Topic: Mac unable to boot after installing the driver
Replies: 6
Views: 6351

Re: Mac unable to boot after installing the driver

Hi dirk-space-pro,

this is the first time we hear about such a problem with our latest release. Do you have any other 3rd party driver for a peripheral device installed?
by UtaSH
Thu Jun 06, 2019 4:34 am
Forum: Feedback
Topic: SpaceMouse Wireless Bad Connection
Replies: 2
Views: 2560

Re: SpaceMouse Wireless Bad Connection

Hello johnfin, all SpaceMouse Pro Wireless devices prior to to 2019 had a "dedicated" receiver. That means you cannot pair a SpaceMouse Wireless to a SpaceMouse Pro Wireless receiver. The SpaceMouse Pro Wireless that we sell now has our Universal receiver who can handle up to 5 3Dconnexion wireless ...