Search found 127 matches

by aalsalihi
Fri Oct 29, 2021 6:05 am
Forum: Feedback
Topic: OTP number for product registration
Replies: 1
Views: 16884

Re: OTP number for product registration

Hello Dez! ,

Please contact our Technical Support Team for further assistant on this number here https://3dconnexion.com/us/support/#

Regards,
Abdul. A
by aalsalihi
Fri Oct 29, 2021 6:04 am
Forum: Windows Discussion Forum
Topic: problemi con esprit tng , dp tecnology
Replies: 3
Views: 2184

Re: problemi con esprit tng , dp tecnology

Hi gigi, The 3D Mouse needs to be manually activate ("Above Extras -> Addins -> 3D Mouse Activation ") If the device is still not working then its because the integration problem Esprit have on there end. There's nothing within our software to help resolve this issue and you would need to ...
by aalsalihi
Fri Oct 29, 2021 6:00 am
Forum: MacOS Discussion Forum
Topic: 8 section radial menu on big sur with beta drivers
Replies: 1
Views: 11532

Re: 8 section radial menu on big sur with beta drivers

Hi maxkorp, Currently on the Mac side we there's only the 4 radial menu sections, we use to have the 8 sections but it seems there's some improvements being done in which i'm assuming we took this feature out for now and also its still a beta driver so once we have the full driver then i'm assuming ...
by aalsalihi
Fri Oct 29, 2021 5:57 am
Forum: MacOS Discussion Forum
Topic: Rename the keyboard shortcut?
Replies: 1
Views: 12503

Re: Rename the keyboard shortcut?

Hello mikeyv , You would actually need to create a Macro in which it will allow you to give it a name and it will record the keystrokes. - Open 3Dconnexion Home - Click on Settings - Make sure its showing your application name on the top of our setting window - Click on Buttons - Select any button t...
by aalsalihi
Fri Oct 29, 2021 5:54 am
Forum: Windows Discussion Forum
Topic: Can't Verify Account
Replies: 1
Views: 1430

Re: Can't Verify Account

Hi tswan9, Where you able to check your spam folder? Normally these email's will be dropped in your spam or junk folder. If you provide the email then probably i can check for you. The fastest way to get support is by calling our Technical Support line here https://3dconnexion.com/us/support/# Regar...
by aalsalihi
Fri Oct 29, 2021 5:52 am
Forum: Windows Discussion Forum
Topic: Enterprise does not detect function in 3D Experience
Replies: 3
Views: 4183

Re: Enterprise does not detect function in 3D Experience

Hi JanStr,

For 3D Experience, we only have support for navigation in which the display for part/assembly etc won't be showing within our UI as its not supported.
Also, if you talking about 3D Experience Solidworks connected then its not supported at the moment.

Regards,
Abdul. A
by aalsalihi
Fri Oct 29, 2021 5:49 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 27
Views: 39945

Re: Space Navigator on SketchUp 2020 Zooming problem

Hi jwhida,

This request is not under consideration at the moment but will try to contact our product management team and see what can be done.


Regards,
Abdul. A
by aalsalihi
Fri Oct 29, 2021 5:45 am
Forum: Windows Discussion Forum
Topic: YOU HAVE BEEN LOCKED OUT
Replies: 1
Views: 4658

Re: YOU HAVE BEEN LOCKED OUT

Hi juanmiglesias , You might need to contact our Technical Support team for further assistance here https://3dconnexion.com/support/# If you're account is locked then you can wait for few hours then try again. If you forgot your password then you can reset it when you're on the login page. If its gi...
by aalsalihi
Fri Oct 29, 2021 5:42 am
Forum: Windows Discussion Forum
Topic: locked out 3Dconnection.com with old email address?
Replies: 6
Views: 7808

Re: locked out 3Dconnection.com with old email address?

Hi scottyweiner, You can reach out to our Technical Support Team by giving them a call here https://3dconnexion.com/us/support/# they should be able to help in this regard. Also if you forgot your password then you can reset it on the login page in which you would be able to login afterwards. Regard...
by aalsalihi
Fri Oct 29, 2021 5:41 am
Forum: Windows Discussion Forum
Topic: Using space mouse for general applications
Replies: 3
Views: 5710

Re: Using space mouse for general applications

Hello there, The SpaceMouse is intended to be used with 3D applications only and will perform 2D functionality such as zooming/scrolling (up/down) in Adobe, MS365 application and other supported software's. Some general applications will allow you to only scroll up/down and others will allow you to ...
by aalsalihi
Thu Oct 28, 2021 7:55 am
Forum: Windows Discussion Forum
Topic: 3dConnexion SpaceMouse old model vs Compact
Replies: 1
Views: 1159

Re: 3dConnexion SpaceMouse old model vs Compact

Hi fraghini87, It depends what model of SpaceMouse you referring too! If you referring to the SpaceMouse Compact then the changes are in terms of coating, size, and sensor etc. If you want to get more information then i recommend to contact our Technical Support Team here https://3dconnexion.com/sup...
by aalsalihi
Thu Oct 28, 2021 7:51 am
Forum: Windows Discussion Forum
Topic: Shapr3D Windows
Replies: 3
Views: 1791

Re: Shapr3D Windows

Hi Nitro_fpv , Shapr3D is currently supported on MacOS but the Windows is still not yet supported Our product management team is working closely with Shapr3D as they almost done with the implementation. We should be getting some updates in few weeks from Shapr3D as they currently fixing some bugs wi...
by aalsalihi
Thu Oct 28, 2021 7:47 am
Forum: Windows Discussion Forum
Topic: Spacemouse axis's stop working in Revit when I unplug other USB devices
Replies: 9
Views: 9322

Re: Spacemouse axis's stop working in Revit when I unplug other USB devices

Hi ards92@gmail.com , Does the device stops working in Revit only? or in another applications as well? I would recommend doing cleaning for driver configurations by following this FAQ here https://3dconnexion.com/us/support/faq/how-do-i-perform-a-full-clean-up-and-re-install-for-windows/ Regards, Ab...
by aalsalihi
Thu Oct 28, 2021 7:45 am
Forum: Windows Discussion Forum
Topic: SideFX Houdini
Replies: 2
Views: 1728

Re: SideFX Houdini

Hi flapcats,

This is not a feature within the 3Dconnexion driver and it something that needs to be done within the application.
Will try to install the software and see if i can find a solution for you.

Regards,
Abdul. A
by aalsalihi
Tue Oct 26, 2021 9:09 am
Forum: Windows Discussion Forum
Topic: Spacemouse axis's stop working in Revit when I unplug other USB devices
Replies: 9
Views: 9322

Re: Spacemouse axis's stop working in Revit when I unplug other USB devices

Hi Orchards92@gmail.com, Does this issue happens with the receiver? or when you plugged in via cable? Have you tired instead to Stop and Start the driver? 1. Click on the windows logo in the bottom left. 2. In the listed programs, look for the 3Dconnexion folder. Click on it. 3. Scroll down. There w...