Search found 47 matches

by aalsalihi
Mon Apr 06, 2020 7:26 am
Forum: Windows Discussion Forum
Topic: MaYa 2018 crash, glitch and slow camera reaction
Replies: 2
Views: 312

Re: MaYa 2018 crash, glitch and slow camera reaction

Hi xbo, Thanks for your post. We're really interested to find out why you encountering this issue on your end. Can you please submit a technical case here and will send you the information needed afterwards for analyzing and testing the issue on our end. Here's the link to submit a technical case ht...
by aalsalihi
Mon Mar 30, 2020 12:33 pm
Forum: MacOS Discussion Forum
Topic: missing advanced settings?
Replies: 2
Views: 2752

Re: missing advanced settings?

Hi 3dcal, On Mac, we have a different UI format which is different than windows. When you open our setting window, you should see the attached screenshot and to control the axes or movement of the knob it should be under axes in our driver properties. - Open 3Dconnexion Home - Click on Properties - ...
by aalsalihi
Wed Mar 04, 2020 6:28 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 2
Views: 697

Re: Space Navigator on SketchUp 2020 Zooming problem

Hi JoeDrafter,

Can you please try updating your graphic cards then test it after. I'm assuming that's the main issue causing the image to stock while trying to zoom.
Will be waiting for some updates on your end.

Regards,
Abdul. A
by aalsalihi
Mon Mar 02, 2020 11:51 am
Forum: MacOS Discussion Forum
Topic: 10.6.4 on Maya 2019 break pop up menu
Replies: 3
Views: 775

Re: 10.6.4 on Maya 2019 break pop up menu

Hi Climberfx, We would like you to send us the crash log files from your machine to see why this is happening. Please create a technical case for sending us the information and we have a beta version for driver 10.6.5 that should have the fix for the glitching issue on Mac while using Maya which we ...
by aalsalihi
Fri Feb 21, 2020 6:49 am
Forum: MacOS Discussion Forum
Topic: Maya 2019, SpaceMouse Enterprise doesn’t work
Replies: 12
Views: 13721

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Hi RVeldhuyzen, We were able to reproduce the issue with driver 10.6.4 with Maya 2019. We created an internal bug for this issue "MAC-183", as of now we don't have an ETA to when the fix will be available but hopefully soon. If there's another issues or bugs then please don't hesitate to let us know...
by aalsalihi
Fri Feb 21, 2020 6:47 am
Forum: Windows Discussion Forum
Topic: 3ds max 2020 Navigation Mode is broken
Replies: 16
Views: 2106

Re: 3ds max 2020 Navigation Mode is broken

Hi Vinigor,

We created an internal bug WIN-619 for this issue after reproducing it in 3ds max 2020. Our next driver should have the fix for this issue :)
If there's another issues or bugs then please let us know.

Regards,
Abdul. A
by aalsalihi
Wed Feb 12, 2020 8:05 am
Forum: Windows Discussion Forum
Topic: Maya 2020
Replies: 32
Views: 5344

Re: Maya 2020

Hi Boban, Thanks for listing the issues, we could like you to provide a diagnostic tool and some other information in regards to the bugs you listed below. Please submit a technical case for further assistance in your issue here https://www.3dconnexion.com/service/technical-support/support-formular....
by aalsalihi
Tue Feb 04, 2020 10:10 am
Forum: Windows Discussion Forum
Topic: MAYA 2018 Bug Report on space mouse
Replies: 8
Views: 2866

Re: MAYA 2018 Bug Report on space mouse

Hi Songtisukja,

Thanks for your post, please check this other forum post which has the answer to your question https://www.3dconnexion.com/forum/viewt ... 055#p75155
The bug should be fixed in driver 10.6.5

Regards,
Abdul. A
by aalsalihi
Tue Feb 04, 2020 10:08 am
Forum: Windows Discussion Forum
Topic: Maya 2020
Replies: 11
Views: 2542

Re: Maya 2020

Hi Tmcthree,


Thanks for your post, please check this other forum post which has the answer to your question https://www.3dconnexion.com/forum/viewt ... 055#p75155
The bug should be fixed in driver 10.6.5

Regards,
Abdul. A
by aalsalihi
Tue Feb 04, 2020 10:06 am
Forum: Windows Discussion Forum
Topic: MAYA 2018 Lastest drivier Still bug
Replies: 3
Views: 302

Re: MAYA 2018 Lastest drivier Still bug

Hi Songtisukja,

Thanks for your post, please check this other forum post which has the answer to your question https://www.3dconnexion.com/forum/viewt ... 055#p75155

The bug should be fixed in driver 10.6.5

Regards,
Abdul. A
by aalsalihi
Thu Jan 16, 2020 11:16 am
Forum: Windows Discussion Forum
Topic: maya 2017 - crash while moving objects
Replies: 3
Views: 1752

Re: maya 2017 - crash while moving objects

Hi Felipeitsui, Thanks for your post, can you please create a technical case for creating a bug for this issue and to get some other information needed on your end. Please click on this link to send a technical case then will be able to contact you directly for this issue https://www.3dconnexion.com...
by aalsalihi
Thu Jan 16, 2020 11:15 am
Forum: Windows Discussion Forum
Topic: MAYA 2018 Bug Report on space mouse
Replies: 8
Views: 2866

Re: MAYA 2018 Bug Report on space mouse

Hi Songtisukja, Thanks for your post, can you please create a technical case for creating a bug for this issue and to get some other information needed on your end. Please click on this link to send a technical case then will be able to contact you directly for this issue https://www.3dconnexion.com...
by aalsalihi
Thu Jan 16, 2020 11:14 am
Forum: Windows Discussion Forum
Topic: The problem of 3D mouse on Maya paint skin weights
Replies: 1
Views: 189

Re: The problem of 3D mouse on Maya paint skin weights

Hi Rogerleoleoleo, Thanks for your post, can you please create a technical case for creating a bug for this issue and to get some other information needed on your end. Please click on this link to send a technical case then will be able to contact you directly for this issue https://www.3dconnexion....
by aalsalihi
Thu Jan 16, 2020 11:12 am
Forum: Windows Discussion Forum
Topic: Maya 2020
Replies: 32
Views: 5344

Re: Maya 2020

Hi TomKoe, Thanks for the updates in regards to this issue. Can you please send me the steps in order for me to reproduce the issue on my end? We would love to test it and see if its something related to our plugin or something else. If you could also include some screenshots or a video showing the ...
by aalsalihi
Thu Jan 16, 2020 11:10 am
Forum: Windows Discussion Forum
Topic: Maya objects disapearing when construction history is on.
Replies: 8
Views: 1754

Re: Maya objects disapearing when construction history is on.

Hi Sirpiltrafus, Thanks for the updates in regards to this issue. Can you please send me the steps in order for me to reproduce the issue on my end? We would love to test it and see if its something related to our plugin or something else. If you could also include some screenshots or a video showin...