Search found 24 matches

by aalsalihi
Fri Aug 09, 2019 7:00 am
Forum: Windows Discussion Forum
Topic: SpaceNavigator does not work with Surfcam
Replies: 2
Views: 1820

Re: SpaceNavigator does not work with Surfcam

Hi Katiequinn,

3Dconnexion implemented support for some applications but there are applications for which the editor of the software implemented the support himself. This is the case for Surfcam tool so please contact the editor of the software.

Regards,
Abdul. A
by aalsalihi
Tue Aug 06, 2019 6:16 am
Forum: Windows Discussion Forum
Topic: uninstall/reinstall 3DxWare
Replies: 2
Views: 2013

Re: uninstall/reinstall 3DxWare

Hi Sparky, What's the driver version you running ? You can run the installer and it will give you a window with (Repair, Modify and Remove). Choose Remove That might help you to uninstall the driver and avoid the error message If that didn't help then please navigate to C:\Program Files\3Dconnexion\...
by aalsalihi
Tue Aug 06, 2019 6:02 am
Forum: Windows Discussion Forum
Topic: Bug: 3DxService.exe constantly reading on disk
Replies: 5
Views: 4981

Re: Bug: 3DxService.exe constantly reading on disk

Hi Hoegge,

Did that happens when you reboot the computer ?
Does it happens when you launch a specific application ?

You could try to do cleaning to the configuration for the driver and test it after. Here's the link on how to do it https://www.3dconnexion.com/faq/1100


Regards,
Abdul. A
by aalsalihi
Tue Jul 30, 2019 5:47 am
Forum: MacOS Discussion Forum
Topic: Rename RM Tools and RM Views
Replies: 1
Views: 2222

Re: Rename RM Tools and RM Views

Hi Martinfdc, RM Tools and RM Views are default RM from the driver which can't allow the user's to change the name for them but you could change the functionality of the RM in each one of them. Now if you create a New RM then you will have the option to edit the name and assign/map different functio...
by aalsalihi
Fri Jun 14, 2019 6:52 am
Forum: Windows Discussion Forum
Topic: Archive driver version
Replies: 1
Views: 2605

Re: Archive driver version

Hi Luke4b, Thanks for your post. You could contact our Technical support team here https://www.3dconnexion.com/service/technical-support/support-formular.html and they will be able to provide the driver version for you. If you have any other questions then please don't hesitate to reach back. Regard...
by aalsalihi
Fri Jun 14, 2019 6:48 am
Forum: Windows Discussion Forum
Topic: Battery level of SpaceMouse Pro Wireless
Replies: 1
Views: 2629

Re: Battery level of SpaceMouse Pro Wireless

Hi Tyrel, You could check the battery status by navigating to: - 3Dconnexion Home - Settings - Make sure the device is selected - Under the device picture, there should be a battery icon - Hover over the battery icon and it will display the percentage If you have another questions please don't hesit...
by aalsalihi
Fri Jun 14, 2019 6:44 am
Forum: Windows Discussion Forum
Topic: SpaceMouse Pro - Zoom & Pan problems in AutoCAD 2020
Replies: 2
Views: 2768

Re: SpaceMouse Pro - Zoom & Pan problems in AutoCAD 2020

Hi Martin, It looks like the driver was already installed when you upgraded to AutoCad 2020. In order for the 3Dmouse to work with the new version then you need to uninstall the 3Dconnexion driver then install it back again with restarting your machine in between. Will be waiting for some update on ...
by aalsalihi
Wed Jun 05, 2019 10:46 am
Forum: Windows Discussion Forum
Topic: I need support
Replies: 2
Views: 3052

Re: I need support

Hi tutu12,

You could try to Calibrate the device and check if the issue still occurs.
To do that please follow the instructions here : https://www.3dconnexion.com/faq/35

Regards,
Abdul. A
by aalsalihi
Wed May 22, 2019 7:00 am
Forum: Windows Discussion Forum
Topic: Latest drivers for Space Pilot on Win10
Replies: 5
Views: 3873

Re: Latest drivers for Space Pilot on Win10

Hi Philnolan3d, SpacePilot is not supported device which is correct. Regarding the driver, it looks like 3.16.3 is the driver version supported for the SpacePilot device. You could download the driver by: - visiting this link to download drivers: https://www.3dconnexion.com/service/drivers.html - Cl...
by aalsalihi
Wed May 22, 2019 6:51 am
Forum: Windows Discussion Forum
Topic: "old" SpaceNavigator issues
Replies: 4
Views: 4608

Re: "old" SpaceNavigator issues

Hi goalposthead,

So the SpaceNavigator not working in the viewer as well??
For drifting issues, you could try to Calibrate the device. Follow the steps here: https://www.3dconnexion.com/faq/35

Thanks
Abdul. A
by aalsalihi
Wed May 22, 2019 6:47 am
Forum: Windows Discussion Forum
Topic: Change Default Button Function
Replies: 4
Views: 3788

Re: Change Default Button Function

Hi heyheytommyj, If you have the driver installed and running then follow these steps to change/Add functionality for all the buttons: - Open 3Dconnexion Home - Click on Settings - Make sure the device is selected - If you mapping button for Inventor, then make sure it's Inventor at the top of the d...
by aalsalihi
Mon May 20, 2019 11:31 am
Forum: Windows Discussion Forum
Topic: Cadmouse wireless polling rate
Replies: 4
Views: 3944

Re: Cadmouse wireless polling rate

Hi Cristian,

Thanks for your respond, we'll definitely let the team know.

Thanks
Abdul. A
by aalsalihi
Mon May 20, 2019 7:29 am
Forum: Windows Discussion Forum
Topic: "old" SpaceNavigator issues
Replies: 4
Views: 4608

Re: "old" SpaceNavigator issues

Hi Poalposthead,

Did you try to test it in our Viewer ? Does it have the same issues there as well ?

Will be waiting for some updates on your end to move forward.

Thanks
Abdul. A
by aalsalihi
Mon May 20, 2019 7:24 am
Forum: Windows Discussion Forum
Topic: Cadmouse wireless polling rate
Replies: 4
Views: 3944

Re: Cadmouse wireless polling rate

Hi Cristian, You could change the polling rate by following these steps: - Open 3Dconnexion Home - Make sure the device is selected on top - Click on Advanced Settings - Changed the Sensor Polling Rate That's how you could switch the polling rate for the CadMouse or any other 3DMouse Thanks Abdul. A
by aalsalihi
Wed May 15, 2019 8:45 am
Forum: Windows Discussion Forum
Topic: Cannot Install 3DxWARE64
Replies: 10
Views: 4898

Re: Cannot Install 3DxWARE64

Hi Loppydog,

I would like from you to create a folder on your desktop and name it log.
Once that done, try to change the command in CMD. instead of logpath=c:\temp ---> logpath=c:\Users\YourUserName\Desktop\log

Please try it and let me know.

Thanks
Abdul. A