3Dconnexion Forum

Durability, out of the 4 we have, one was dropped, landed on the wheel. part of the shaft is broken, and since it was opened, they will not replace. all we need is a wheel, and there are no spare parts stocked. As noted, these mice are pricey and would have expected spare wheels to have been stocke...

UtaSH wrote: ↑Mon Dec 10, 2018 4:01 am Hello pascal06,

please contact our Technical Support Team. They should be able to get you a pair of spare gliders for your CadMouse.

Hi UtaSH,
thanks a lot for your help.
I'll contact them soon.

Best regards,

Pascal

Hello there, I've got the same issue than Simon_Weel on a Cadmouse Wireless: the glide pads wear off very fast ! Nevertheles, I use it with a "CadMouse Pad" Take a look at this photo: IMG_20181210_0835118.jpg It's a bit disappointing for a mouse bought in mid 2017 ! I think it could be a g...