Search found 31 matches

by claireh
Tue Apr 13, 2021 9:01 pm
Forum: Windows Discussion Forum
Topic: Sketchup 2021
Replies: 9
Views: 8444

Re: Sketchup 2021

Hi arj, In that case, can you try right clicking the .rbe file and going to "properties"? From there, go to the "Security" and select your username from the list. Make sure Read & Execute permissions are checked below. If you do have read/execute access then, please reach out...
by claireh
Tue Apr 13, 2021 8:55 pm
Forum: Windows Discussion Forum
Topic: Can I disable the fast double wheel roll without installing the driver
Replies: 1
Views: 2007

Re: Can I disable the fast double wheel roll without installing the driver

Hello khalidou, Unfortunately, the only way to disable this feature would be through the driver. The smart scrolling feature isn't part of the standard Microsoft mouse driver, and thus it can't be changed natively. Could you tell me what kinds of popups you were seeing? Perhaps we can remove some er...
by claireh
Mon Apr 12, 2021 3:56 pm
Forum: Windows Discussion Forum
Topic: Sketchup 2021
Replies: 9
Views: 8444

Re: Sketchup 2021

Hi arj, The repair tool should have recreated the rbe file. Instead, let's try doing this manually. First, navigate to the following folder on your machine: C:\Program Files\3Dconnexion\3DxWare\3DxSketchUp Copy " 3DxSketchUpExt.rbe" and paste it in: C:/ProgramData/SketchUp/SketchUp 2021/Sk...
by claireh
Thu Apr 08, 2021 9:57 am
Forum: Windows Discussion Forum
Topic: CAD mouse wireless left click not always registering in Sketchup.
Replies: 1
Views: 2095

Re: CAD mouse wireless left click not always registering in Sketchup.

Hi King, I haven't heard of any issues with mouse clicks specifically in SketchUp. The left and right mouse buttons are dependent of the driver. Instead, they are detected just as any other mouse would when you plug it in. It's possible the issue is actually happening across the board, but it only b...
by claireh
Thu Apr 08, 2021 9:48 am
Forum: Windows Discussion Forum
Topic: Sketchup 2021
Replies: 9
Views: 8444

Re: Sketchup 2021

Hi arj, Did you already have Skechup 2021 installed before installing version 10.7.2 of our driver? Let's first double check to see if the file pointed to in the error exists. Open file explorer and navigate to: C:/ProgramData/SketchUp/SketchUp 2021/SketchUp/Plugins/3DxSketchUp/ Is the "3DxSket...
by claireh
Wed Apr 07, 2021 7:32 pm
Forum: Feedback
Topic: Kit with FULL SIZE mouse?
Replies: 6
Views: 35395

Re: Kit with FULL SIZE mouse?

Good find! So it looks like the part number on the listing isn't exactly "accurate" but what is being sold is in essence, the kit. (just individual packaging)
by claireh
Mon Apr 05, 2021 4:28 pm
Forum: Feedback
Topic: Kit with FULL SIZE mouse?
Replies: 6
Views: 35395

Re: Kit with FULL SIZE mouse?

Based on my research, the listing on taobao.com is incorrect. 3Dconnenion has never offered a kit containing a SpaceMouse Wireless and CadMouse Wireless Pro. The SpaceMouse Enterprise Kit (1 & 2) and the SpaceMouse Wireless Kit (1 & 2) are the only packaged kits we've offered. The product nu...
by claireh
Mon Apr 05, 2021 3:46 pm
Forum: MacOS Discussion Forum
Topic: Support Phone Number and Support Tickets
Replies: 7
Views: 7340

Re: Support Phone Number and Support Tickets

I understand the meaning of beta. I've worked in the sw industry for 30 years and have a Ph.D. in computer science so I do know a bit about sw. Not responding to support tickets with even an acknowledgement points to something broken either in their submit process/sw or my mail client. When I submi...
by claireh
Mon Apr 05, 2021 3:16 pm
Forum: Feedback
Topic: Space Mouse Enterprise Annoying Clicking Sound [compared to Space Mouse]
Replies: 1
Views: 16764

Re: Space Mouse Enterprise Annoying Clicking Sound [compared to Space Mouse]

Hello,

Please reach out to our technical support team at: https://3dconnexion.com/support-request/

If you want to call our support line instead, go to https://3dconnexion.com/support/. Scroll down the page and select the "Show telephone hotline numbers" link.
by claireh
Mon Mar 22, 2021 11:00 am
Forum: Windows Discussion Forum
Topic: Issues with SpaceMouse cutting out? Try disabling Windows Game Bar
Replies: 3
Views: 2645

Re: Issues with SpaceMouse cutting out? Try disabling Windows Game Bar

Thanks for the heads up and workaround citizen_insane!

I'll inform our dev team about this. Hopefully we can reproduce this issue and do something about the incompatibility from our end. :wink:
by claireh
Mon Mar 22, 2021 10:56 am
Forum: Windows Discussion Forum
Topic: Need to Push BACK Button Twice
Replies: 1
Views: 8233

Re: Need to Push BACK Button Twice

Hi Ed, What device are you using? I assume you have one of our Cadmice? What version of the driver are you running? You can check this by opening our properties panel by clicking More > and going to About. The button is located just above the "Close" option in the panel. Make sure the 3DxW...
by claireh
Mon Mar 22, 2021 9:22 am
Forum: MacOS Discussion Forum
Topic: CadMouse Pro Wireless - "jumpy" cursor
Replies: 22
Views: 16071

Re: CadMouse Pro Wireless - "jumpy" cursor

Hi iHD3, just chiming in as well. First I want to make sure you are running the latest revision number of our beta driver. There have been many performance and stability tweaks with each release. The current revision is 10.7.0 r3295, which was published on Feb 8th this year. This corresponds with th...
by claireh
Tue Mar 09, 2021 10:58 pm
Forum: Windows Discussion Forum
Topic: SpaceMouse Pro wireless Crashing every 3-5 min. A geometry disappears from the viewport. Windows 10.
Replies: 1
Views: 1740

Re: SpaceMouse Pro wireless Crashing every 3-5 min. A geometry disappears from the viewport. Windows 10.

Hi Max, I know we fixed the first issue you mentioned in later versions of the driver. This would explain why you don't see any flashing in 3DxWare 10.7.1. In terms of the crashes, do you have any 3rd party plugins installed? Perhaps a different render engine? I have heard of crashes happening in th...
by claireh
Mon Mar 08, 2021 8:58 am
Forum: Windows Discussion Forum
Topic: Windows 10 CAD Mouse sensitivity resets
Replies: 8
Views: 5359

Re: Windows 10 CAD Mouse sensitivity resets

Hello Ivan, I just tried reproducing the problem on my end with a CadMouse Compact Wireless and couldn't not see the same behavior. I will try a little later with a CadMouse Compact. Upon reboot, the speed slider is at the same setting as when I had left it. The pointer speed remains the same betwee...
by claireh
Thu Mar 04, 2021 5:11 am
Forum: Feedback
Topic: Bleutooth Functionality
Replies: 11
Views: 37975

Re: Bleutooth Functionality

Hi Danny, Thank you for your request. I know this has been a request from other customers in the past. Bluetooth has come a long way since 2011. I know energy consumption and connection reliability were a concern at the time of designing a lot of the space mouse products. That said, this should be w...