Search found 28 matches

by christophe
Fri Apr 06, 2018 1:56 am
Forum: MacOS Discussion Forum
Topic: CAD mouse wireless won’t click on MacBook Pro?
Replies: 21
Views: 19714

Re: CAD mouse wireless won’t click on MacBook Pro?

ok, so it should be 10.5.1, this version already supported the CM and CMW.
by christophe
Fri Apr 06, 2018 1:55 am
Forum: Windows Discussion Forum
Topic: 3DConnexion Enterprise with Alias autostudio 2018
Replies: 3
Views: 1605

Re: 3DConnexion Enterprise with Alias autostudio 2018

Hi deensan, I'm sorry for the late reply. For Alias the Navigation is supported by Autodesk, the buttons are very limited and unfornatuly there are not lot of functions available for the 3d mouse there. I got my hand on Alias 2018 version and tested it. I have no issue with the Navigation. Buttons c...
by christophe
Fri Apr 06, 2018 1:09 am
Forum: Windows Discussion Forum
Topic: Sketchup 2018
Replies: 5
Views: 1807

Re: Sketchup 2018

Hi Tony,

Is the same if you use your SpaceMouse with the cable ?
Are you able to move the turbine when you are using the 3Dconnexion Viewer ?
In Sketckup, do Navigation or button work ? or really nothing at all ?
by christophe
Fri Apr 06, 2018 1:04 am
Forum: MacOS Discussion Forum
Topic: CAD mouse wireless won’t click on MacBook Pro?
Replies: 21
Views: 19714

Re: CAD mouse wireless won’t click on MacBook Pro?

Hi Jorge_rui, If I understand correctly, you think that updating from an old driver to a new one makes it work fine, but if no driver was installed on a clean mac, and the latest driver is installed then the problem is there ? Do you have specific driver version you have used when you say older vers...
by christophe
Wed Apr 04, 2018 8:41 am
Forum: MacOS Discussion Forum
Topic: CAD mouse wireless won’t click on MacBook Pro?
Replies: 21
Views: 19714

Re: CAD mouse wireless won’t click on MacBook Pro?

Dear Jorgre_gui, I'm sorry about the bad experience you have had with our technical support. I have seen this issue a few times but it was never consistent enough to tell if this was indeed a bug. In the exchange you have had with our technical support you say you have found a fix without installing...
by christophe
Wed Apr 04, 2018 8:22 am
Forum: MacOS Discussion Forum
Topic: no device was found in osx 10.12.5
Replies: 26
Views: 29227

Re: no device was found in osx 10.12.5

Hi JWtje, You may want to try a clean reinstallation of the driver following these steps as an admin user : -“sudo rm -r /Library/PreferencePanes/3Dconnexion.prefPane” - rm -rf /Library/Extensions/3Dconnexion.kext - rm -rf /Library/Frameworks/3DconnexionClient.framework - rm -rf /Library/PreferenceP...
by christophe
Wed Apr 04, 2018 8:12 am
Forum: Windows Discussion Forum
Topic: Wrong 3dconnexion mouse shows up in Catia V5
Replies: 3
Views: 1368

Re: Wrong 3dconnexion mouse shows up in Catia V5

Hi tapoore, What you see in Button customization is actually an old toolbar that was used with our legacy devices, even though there are still some functionalities it has been discontinued and this is why you see the SpacePilot pro. You should not use it to map your settings, all the settings should...
by christophe
Wed Apr 04, 2018 7:06 am
Forum: Windows Discussion Forum
Topic: Finding the right driver for my SpacePilot
Replies: 6
Views: 8668

Re: Finding the right driver for my SpacePilot

Dear LexlRexl, I am sorry you are disappointed with the driver availability for your SpacePilot. I would like to clarify that the SpacePilot was discontinued in March 2010 and software support was maintained for three years until March 31st 2013. After this date, we did not take any steps to stop Sp...
by christophe
Wed Apr 04, 2018 5:49 am
Forum: Windows Discussion Forum
Topic: Fanuc RoboGuide Software???
Replies: 2
Views: 2522

Re: Fanuc RoboGuide Software???

Hi infinitempg,

At this point Roboguide is not a supported software. I canno't make any promise on whether this will be implemented but I will forward this request to management to let them know about this improvement request.
by christophe
Fri Mar 30, 2018 1:49 am
Forum: Windows Discussion Forum
Topic: My SpaseMouse Wireless do not work in OnShape.
Replies: 1
Views: 986

Re: My SpaseMouse Wireless do not work in OnShape.

Hi ARNik,

I see that you already opened a topic for his here : viewtopic.php?f=25&t=35875, let's follow up there
by christophe
Fri Mar 30, 2018 1:44 am
Forum: Windows Discussion Forum
Topic: 3DConnexion+Onshape+Chrome stopped working
Replies: 1
Views: 1113

Re: 3DConnexion+Onshape+Chrome stopped working

Hi ARNik, Which OS are you using ? Windows 7 or Windows 10 ? Does the 3Dconnexion device work fine in the Viewer (Windows=>3Dconnexion=>3Dconnexion Viewer) Can you 1) Open the Task Manager by right-clicking the taskbar and selecting Task Manager. 2) Ensure “Processes” tab is selected. Confirm “3DxNL...
by christophe
Fri Mar 30, 2018 1:38 am
Forum: MacOS Discussion Forum
Topic: CAD mouse wireless won’t click on MacBook Pro?
Replies: 21
Views: 19714

Re: CAD mouse wireless won’t click on MacBook Pro?

Hi OSP.J, Wich version of High Sierra are you running ? You may want to do a clean reinstallation of the driver following these steps as an admin user : -“sudo rm -r /Library/PreferencePanes/3Dconnexion.prefPane” - rm -rf /Library/Extensions/3Dconnexion.kext - rm -rf /Library/Frameworks/3DconnexionC...
by christophe
Fri Mar 30, 2018 1:35 am
Forum: Windows Discussion Forum
Topic: 3D Connexion Software Properties
Replies: 1
Views: 1025

Re: 3D Connexion Software Properties

Hi alexdev500, You probably need to try to do a clean installation. First I would recommand to uninstall the driver you have using the same installer and checking the option remove. Once there you can clean all installation files as per instructions here : https://www.3dconnexion.com/index.php?id=20...
by christophe
Fri Mar 30, 2018 1:27 am
Forum: Windows Discussion Forum
Topic: SU 2018
Replies: 1
Views: 1058

Re: SU 2018

Hi Tony,
I see that you already open a subject here : viewtopic.php?f=25&t=35865
Let follow up there.
by christophe
Fri Mar 30, 2018 1:25 am
Forum: Windows Discussion Forum
Topic: Sketchup 2018
Replies: 5
Views: 1807

Re: Sketchup 2018

Hi Tony,

What Operating system are you using ? macOS or Windows ?
Does the 3Dconnexion viewer works as expected ? (Windows=>3Dconnexion=>3Dconnexion Viewer)
You maybe want to start by checking that Sketchup plugin is enabled.