3Dconnexion Forum

July 11th. Couldn't wait to have you guys review it, I have money to make and clients I don't want to lose. Maybe its really time to invest in software engineers rather than very cool looking paperweights. I won't be buying for the foreseeable future. Thanks for your concerns.

I sent back the mouse for refund. Bad product. Uninstall Microsoft. Net 4.7 this might get you back up and running. Too bad support can't be more responsive.

same here, running SW 2017 SP 3.0

[quote="Panharith"]Hi, I purchased a new Spacemouse Wireless and am currently running SolidWorks 2017 SP 3.0. I recently started working on an existing file that had a draing associated with it. When I attempt to open the drawing SW crashes. Sounds like my issue. Haven't reformatted yet bu...

Hello Uta, I will post the screenshot when I get home as this is on my home install. At this moment the 3D mouse has ben removed but my SolidWorks is still not functional. I have spent 2 days so far with SW tech support and they were not able to resolve the issue after mouse install. They have also ...

Here's another observation from your own website.
Driver version 10.4.1 is dated 03/23/2017
Driver version 10.4.3 is dated 05/16/2016

Can someone explain why the higher number driver is 10 months older than the lower numbered one? I'm so F'ing confused!

Seems the lackluster customer service hasn't changed much. Great product, horrible support.

Hi, I purchased a new Spacemouse Wireless and am currently running SolidWorks 2017 SP 3.0. I recently started working on an existing file that had a draing associated with it. When I attempt to open the drawing SW crashes. Nothing has changed on my system other then installing your product. I use a ...

I just wanted to say that Uta has been helping me with my issue and she is doing a fabulous job of trying to pinpoint the problem I'm having. It's definitely a learning experience on my part with this mouse. We take it for granted that sometime things should just work but sometimes they don't and if...

I will try to create the log files for you Uta. Last time I tried it the commands did not produce any results. I would not call myself a command line expert but will post a picture of my results if it fails again. Thanks.

Good for you Tom, I'm on Windows 7 pro 64 bit so I guess I'm out of luck on trying that.

As expected, after contacting my VAR (Value Added Retailer) in regards to third party hardware I was told that they do not deal with 3D Connexion Hardware and to contact them for resolution. In other words, stop buying crap that doesn't work. What a joke.

I'll be interested to see if your issue is resolved Tom. My level of frustration with this product and this company is getting beyond control. I got two people emailing me asking me to do the same thing over and over again as illustrated above. You got two things going for you, you see the 3D Contro...

Well, still no help. Can't understand why this is so difficult. I've talked to tech support here, I've asked for info on SolidWorks own Forum site and I even called my VAR. My VAR blew me away the most because he said he would not buy a 3D mouse from this company anymore because of poor support and ...

missing solidworks folder. Can you email me this folder and its contents?