RMA FAQs

What happens if the device's warranty period has expired?
Unfortunately, the unit cannot be repaired. Please find out about possible replacement programs from our sales staff.

I seem to have lost the invoice.
Please tell us your serial number and point of purchase. We will check whether we can accommodate your request.

How about spare parts?
Spare parts are not available.

I opened the device. Is this a problem?
Yes, because this voids any warranty claims.