Space Navigator...new firmware?

[brannenj]

I've used my SN for a long while on my desktop and needed to install it on my laptop. The device isn't recognized by Windows (Win7 Home Premium x64). Forum posts point to an updated firmware that will solve the problem. I sent a message through the contact link on the website two days ago, but I haven't gotten a response.

Any way to get this firmware update?

[Fred]

Contact tech support:
http://www.3dconnexion.com/service/tech ... pport.html
Include name of device, PID#, PC manufacturer and Motherboard info.

[brannenj]

I did send a message to support. I've received no response.

[Fred]

I think you better check your email.
You just sent in a form request at 11:02 am.

[brannenj]

Yeah, that was the SECOND request. Note in my original post I mentioned already contacting support.

[brannenj]

But, that did the trick. Thanks for your help.

[Fred]

Your welcome.
Do you by chance remember the day you filled out the form or did you choose a different form?
If it was different then it goes the long way around before it gets forwarded to tech support.