Support for programs GONE after update to new software!!!

majandron · Post by **majandron** » Sun Oct 04, 2009 5:33 am

Here's the deal: I recently updated the software for my SpacePilot and lost support for Abaqus/CAE, Abaqus/Viewer, and it looks like Altair HyperWorks. So, I figured I would just download the specific drivers online. But to my horror, these programs do not appear to be supported anymore!!

I'm using this site as a reference: http://www.3dconnexion.com/solutions/ca ... up_app.php

I am strongly considering re-installing with the old version of the software without updating... I use both of these programs on a daily basis. Extremely disappointed!!

What happened??

Fred · Post by **Fred** » Mon Oct 05, 2009 5:31 am

Those programs are supported natively.
Contact them directly and let them know that the current 3D driver does not work. They may need to update and use our curent SDK to reimplement the 3D driver into the software.

majandron · Post by **majandron** » Mon Oct 05, 2009 9:05 am

Thanks, I'll contact them and I'll post here if I hear anything.

-Mike

majandron · Post by **majandron** » Thu Oct 08, 2009 6:47 am

It turns out that when I right clicked the 3DxWare icon in my windows taskbar and selected "update software" it really only updated to version 3.6.11. For some reason, that version was not compatible with Abaqus CAE or Viewer while the old version I had was (not sure of the version number).

I manually updated to the most recent version: 3.7.18 and that fixed the problem.

Thanks again for your time.