Inventor 2010 crashes while moving

Questions and answers about 3Dconnexion devices on Windows

Moderator: Moderators

Inventor 2010 crashes while moving

Postby Alcom » Fri May 15, 2009 2:39 am

Hi!

i am having trouble with the latest inventor. i have a Space explorer, with the latest drivers and while i am working on Inventor 2010 the program evventually crashes. usually every 2/3 hours of work. i know that it is the spacemouse because if i do not use it the program doesnt crash.

i tried a clean install but that didnt fix the issue.

can it be somehow resolved? its quite annoying.


thank you

Alcom
Alcom
 
Posts: 8
Joined: Fri May 15, 2009 2:34 am

Inventor 2010 crashes while moving

Postby Bryan » Mon May 18, 2009 10:01 am

Dear Alcom,

Could you supply us with a bit more trouble shooting information.

What release version do find listed in About under the Help Menu in the 3Dconnexion Control Panel?

What specific operating system are you using?

What are your major machine spec's?

Are there any error messages?

Does it crash just Inventor 2010 or does it lock up the entire machine?

Is there any specific action that may also be associated at the time of lock up?

Sincerely,
Bryan
Bryan
Moderator
Moderator
 
Posts: 443
Joined: Thu Dec 07, 2006 1:37 pm
Location: Rochester NY

Postby Alcom » Tue May 19, 2009 1:52 am

hi bryan!

acording to the german inventor forum there are many having this trouble.

here are the infos you requested:

space explorer
Drivers: 3.7.12 release (driver version: 6.7.11, firmware version 4.04)


Inventor version: 2010 suite

Operating system: XP professional SP3 (accroding to the forums it happens on Vista too)

Machine: Intel core 2 duo E6850 @3 ghz
3 gb ram
GPU: Nvidia 8600 512 mb ram

The only error message is the one in the event manager:

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 6e 76 ure inv
0018: 65 6e 74 6f 72 2e 65 78 entor.ex
0020: 65 20 31 34 2e 30 2e 30 e 14.0.0
0028: 2e 32 32 33 30 30 20 69 .22300 i
0030: 6e 20 6b 65 72 6e 65 6c n kernel
0038: 33 32 2e 64 6c 6c 20 35 32.dll 5
0040: 2e 31 2e 32 36 30 30 2e .1.2600.
0048: 35 37 38 31 20 61 74 20 5781 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 31 32 61 66 62 0d 0012afb.
0060: 0a

It crashes only Inventor. uninstalling the drivers and work without spacemouse fixes the issue. some are testing the new GUI since tehy think that this is what is causing it in combo with the spacemouse.

hope this helps.. for any question just ask.. :D

bye

Alcom
Alcom
 
Posts: 8
Joined: Fri May 15, 2009 2:34 am

Postby Alcom » Wed May 20, 2009 11:57 pm

any news? i am having some trouble because of this..
help please

thnx

regards

alcom
Alcom
 
Posts: 8
Joined: Fri May 15, 2009 2:34 am

Postby rstadie » Mon May 25, 2009 4:50 am

Hi alcom,

What happens if you do not load our button-mapping add-in during startup of
Inventor (you can disable it here: Tools-Add-ins)?

What have you tried to do as the crash occurred?
Robert Stadie
rstadie
Moderator
Moderator
 
Posts: 771
Joined: Tue Sep 25, 2007 6:18 am
Location: Munich, Germany

Postby Alcom » Mon May 25, 2009 11:18 pm

hi! thanks for your answer.

idisabled the add in and will let you know as soon as it crashes. one thing is for sure (based on the inventor forums tests we made all toghether)

teh crashes happen ONLY if 2 conditions are met:

1) spacemouse installed
2) new ribbon GUI

it does not happen with the old one. and it happens while we are rotating the model. mostly when spacemouse and mouse are moving. it is not tied to a specific button or comand. only moving in 3d causes the crash.

hope this helps..

thnx

igor
Alcom
 
Posts: 8
Joined: Fri May 15, 2009 2:34 am

Postby rstadie » Tue May 26, 2009 12:05 am

Hi Alcom,

We are looking into this (I sent a PM to you) but until now we can not reproduce this issue.
Robert Stadie
rstadie
Moderator
Moderator
 
Posts: 771
Joined: Tue Sep 25, 2007 6:18 am
Location: Munich, Germany

Postby Alcom » Tue May 26, 2009 1:20 am

do you have a monitoring software or something like that, that allows me to send you a detailed report when it happens to me?
Alcom
 
Posts: 8
Joined: Fri May 15, 2009 2:34 am

Postby Fred » Tue May 26, 2009 4:34 am

Look for 3dxware.log file
C:\Documents and Settings\your name\Application Data\3Dconnexion\3DxWare
Fred
Moderator
Moderator
 
Posts: 997
Joined: Wed Dec 06, 2006 7:15 am
Location: Rochester, NY

Postby Alcom » Tue May 26, 2009 5:47 am

there is no such file. only a folder with the profiles.

since i disabled the addin i didnt have any crash.

hope this helps..

igor
Alcom
 
Posts: 8
Joined: Fri May 15, 2009 2:34 am

Postby Alcom » Tue Jun 02, 2009 10:13 pm

any news?

regards

Igor
Alcom
 
Posts: 8
Joined: Fri May 15, 2009 2:34 am

Autodesk site reports that a driver update is available

Postby dlandis » Thu Aug 06, 2009 11:44 am

Following Autodesk site reports that a driver update is available that addresses this problem but I haven't found it yet. Sure could use the fix, have returned to classic menu because of the crashes.

Thanks,
Dave

http://usa.autodesk.com/adsk/servlet/ps ... C-RSSSUP01

Post follows.
--------------------------------------------------------------
Published date: 2009-Aug-05
ID: TS13647537
Applies to:
AutoCAD® Inventor LT™ Suite 2010
AutoCAD® Inventor® Professional Suite 2010
AutoCAD® Inventor® Routed Systems Suite 2010
AutoCAD® Inventor® Simulation Suite 2010
AutoCAD® Inventor™ Suite 2010
AutoCAD® Inventor™ Tooling Suite 2010
Issue

Inventor may crash when you use a 3DConnexion controller in conjunction with the Ribbon User Interface. After you’ve actively used the 3D mouse for a period of 10 to 20 minutes, moving the 2D mouse over the Ribbon can cause Inventor to terminate.

This issue most frequently occurs on Windows® XP (32 and 64 bit) systems with the Ribbon User Interface. Occasionally it may occur on Windows® Vista or when using the Classic UI. It may take longer than 20 minutes to encounter this issue depending on your use of the 3D mouse.

Solution

This issue is caused by a leaked timer resource in the 3DConnexion driver. Once the timers are exhausted, the Microsoft WPF implementation will throw an exception that terminates the Inventor Application.

You can fix this issue by updating your version of the 3DConnexion driver from:
http://3dconnexion.com/support/downloads.php

3DxSoftware v. 3.7.18 contains a fix for this issue.

Though this issue most frequently occurs on Windows XP, it is highly recommended that you still update to version 3.7.18 if you are using Windows Vista.

Similarly, you should update to version 3.7.18 if you are using earlier versions of Inventor software.
dlandis
 
Posts: 4
Joined: Thu Aug 06, 2009 11:34 am
Location: Fort Wayne, IN

Postby Fred » Thu Aug 06, 2009 12:11 pm

My crystal ball is cloudy.
Patch is getting finalized and im guessing it will be released to the public soon.
Before you ask, I currently dont have the exact date.
Fred
Moderator
Moderator
 
Posts: 997
Joined: Wed Dec 06, 2006 7:15 am
Location: Rochester, NY

Postby Fred » Fri Aug 07, 2009 8:55 am

3.7.18 is now available to download.
Fred
Moderator
Moderator
 
Posts: 997
Joined: Wed Dec 06, 2006 7:15 am
Location: Rochester, NY

Postby ngomes » Fri Aug 07, 2009 9:27 am

Regarding the crash issue of IV2010 with our devices, we would like to thank all of our customers that have assisted 3Dconnexion and Autodesk to fix what proved to be a very convoluted bug with a root cause in 3Dconnexion's driver software.

We would also like to apologise for the inconvenience this issue has caused to all our customers, users of Inventor 2010.

An more detailed explanation of the problem (and why it proved so elusive) can be found on Autodesk Knowledge Base article ID TS13647537.
Nuno Gomes
ngomes
Moderator
Moderator
 
Posts: 1768
Joined: Mon Nov 27, 2006 7:22 am
Location: Europe


Return to Windows Discussion Forum

Who is online

Users browsing this forum: Yahoo [Bot] and 0 guests