3d Driver Crashing! Please Help!

[Painteater19]

Hello all,

I am currently running a windows 7 x64 machine with UGS NX 7.5 at work. I am using an old SpaceTraveler with windows vista x64 drivers (i know, sue me) and have had great success for at least 8 weeks with this setup (Since i started with the company)

Today, with no prior problems, I plugged in my 3d mouse like usual and began my day. I noticed my 3d navigation movements were at a snail's pace and all my axes were reversed. So naturally I checked my 3d settings and sensitivities because I didn't manually change anything and everything seemed to be in order. I then tried to change configurations in the 3d Control panel and i got this message:

"An unhandled exception occurred in your 3dxware driver session, would you like to save a diagnostic file?" (y/n?) and then the software crashes. The diagnostic file is less than helpful and I have no idea what to do nor have I had this problem before. Has anyone else seen this before? To my knowledge there was no software update of windows/NX or my 3d mouse software so I'm at a loss for why this decided to stop working after 6 weeks of flawless performance. Any suggestions?

I would like to continue using this setup because the mouse still works great despite the availability of newer and better software/3d mouse combinations, but if I have to I will get one of the new ones, because I absolutely cannot go back to using the mouse to rotate views etc.

[Painteater19]

Hello Everyone, I apologize for spamming the forum. My work internet does not work too quickly sometimes and it does not always play nice with certain websites and somehow I ended up with 3 threads (i had to resubmit because according to my browser my session had timed out)!! Sorry!!!

If an admin could delete all but one of these Identical threads it would be appreciated!!

[Fred]

I removed the extra post for you.

You're using a Legacy device on Win 7
Support is going to be limited since the device and driver are no longer being updated.

The driver for Vista generally works but gets intercepted by Win 7 everytime they push updates.
Also antivirus can run scans on the files and may have been unable to read them correctly.

If the driver isnt detecting the device make sure its plugged in directly to the computer. Donot use hubs or monitor usb port most donot put enough amp to properly detect the device and are unsupported.

See if the driver starts and works.

if not try unplugging the device
whil unplugged hold down 1,2 button on the Traveler tail pointing up top 2 buttons.
Hold down buttons and plug in the device wait 15 seconds and release.
What this does is it clears any current still in the chips that may make windows not identify the device.
next start driver

if problem still persists.
Try checking the 3dxsrv.exe to see if you have the driver set to run as admin?

Go to start programs, starup, right click on start 3DxWare,
properties, compatibility, at the bottom make sure run as admin is selected.

Start driver.

If this doesnt work try a clean install :
http://www.3dconnexion.com/faq/28

[jwick]

If the driver is crashing, there is a good chance it is a corrupt user .scg file (under %appdata%). A clean install would clear those, but you could just try starting with deleting the one for NX.