3D connexion device not working properly

[seoocean4u]

why the 3DConnexion device still not recognized, Can you provide some tips so that i can connect the device because i tried many time but unable to connect!!!!!

[Barbara]

Hello seoocean4u -

There are several possible causes for a device to be unrecognized and each has a different solution. We'll need to know a bit more.

Which device are you using? Which operating system ? Desktop or laptop PC? Was the device working previously on this PC but is unrecognized now ?

Which 3Dconnexion driver has been installed ? Is the device connected directly to a USB port on the PC?

--------------------
Barbara

[emmawilson0813]

Hi there,

Almost a week ago I got from Amazon my 3dConnexion 3DX-700034 Spacenavigator for Notebooks. Since my husband was away for few weeks I am left to install it on my laptop.

My problem is, I cant seem to make it work on Windows Vista. I have to go on assignment on May 8 and I have to be able to take the laptop with the SN installed.

I really need help right now. My laptop is still not recognizing SN and I am getting frustrated.

Any help willbe greatly appreciated.

Thanks
Em.

[Barbara]

Hi Emma -

The 2 areas to check are power and security software. For the initial device recognition , make sure the laptop is plugged into AC power.The 3Dconnexion devices need full USB power. If the SpaceNavigator for Notebooks is not recognized in one port, try the other USB ports.

The 3Dconnexion software installation needs to be run from a profile with full administrator privileges. You can go to our drivers page and download the most recent driver.

When Windows recognizes the SpaceNavigator for Notebooks it will install the HID component that allows it to be added to the "Human Interface Devices" category as shown here here. When that happens there is a message 'Windows is installing the software for your new hardware' that refers to the HID software rather than to the 3Dconnexion software.

Once the SpaceNavigator for Notebooks is recognized, if the driver is not able to start, check whether security software on the computer is blocking the 3Dconnexion driver. If this is what you are seeing , you will need to add an exception to your firewall to allow 3dxsrv.exe.

If you are still seeing a problem, let us know what you have tried and if you have tried installing on another PC.
-------------
Barbara