No Driver is Running

[skrampach]

Hello Uti,

I have a user on AIX 5.3 and we just can't seem to get his space mouse to work. His other devices work on USB, so switching locations did not help. We upgraded to the latest driver and that did not help. the process shows that is is running however executing xcube comed up with the error "No Driver is Running"...

==========

ps -ef | grep 3d
root 450740 1 0 13:42:13 - 0:00 /etc/3DxWare/daemon/3dxsrv

==========

Executing Xcube was performed as follows with resulta attached:

/tmp/xcube
3DxWare: xdrvlib.c
3DxWare MotionEvent = 0
3DxWare ButtonPressEvent = 0
3DxWare ButtonReleaseEvent = 0
3DxWare CommandEvent = 0

No driver is running. Exit ...

==========

I took the liberty of generating a debug file using -debug -E

cat /tmp/3DxWare.log
3DxWareUNIX V1.4.0 ID 4706 log file
Process ID: 450712
Time: 2010-02-11 13:37:19
Machineinfo 1: Systemname=AIX, Nodename=skwXXXXX, Release=3
Machineinfo 2: Version=5, Machine=00C5EA024C00
Runlevel-Info: . run-level 2 Feb 01 14:03 2 0 S

-----------------------------------

[2010-02-11 13:37:19] uddev.c, 1198: UdDevInit() 2001f438
[2010-02-11 13:37:19] 3dxsrv.c,797: displayname = $DISPLAY set to :0
[2010-02-11 13:37:19] 3dxsrv.c,802: putenv() was successful
[2010-02-11 13:37:19] 3dxsrv.c,804: displayname is now :0
[2010-02-11 13:37:20] auth.c :: authGetUser(), FOUND: user = ttran14, id = dt, line = lft0, pid = 368874, host = , type = 7
[2010-02-11 13:37:20] auth.c :: authGetUser(), FOUND: user home = "/home/addsan2f/ttran14"
[2010-02-11 13:37:20] 3dxsrv.c :: startupInittab(), authGetUser(), user=ttran14
[2010-02-11 13:37:20] Error: Could not open USB port or no supported device found! Exiting!


Please help!

Steve K

[UtaSH]

Hi Steve,

did you have a look to the InstallationInstructions_AIX? This file tells you what ML or APAR is needed to have support for the USB part of the 3D Mouse. Does the user's machine fulfill the prerequisites?

It will be easier to analyze the problem if you disable the start from the /etc/inittab and launch it from the command line. If the driver is started from the /etc/inittab it checks if a device is found and if this is not the case it sleeps for 10 minutes. This feature was implemented to not use the CPU if no device is attached; but you can install the driver on every machine if a device is available or not. After 10 minutes it restarts and checks again for a device. You can see then that the process id changed.

And the cube demo has to be started from the same $DISPLAY.

[skrampach]

Hi Uti -

The TL lisyed only goes up to 5300-09 and we are at 5300-10 however to answer your question, Yes - Drivers listed are:

devices.common.IBM.usb.diag
devices.common.IBM.usb.rte
devices.pci.22106474.diag 5.3.0.0 C F USB Host Controller (22106474)
devices.pci.22106474.rte 5.3.8.0 C F USB Host Controller (22106474)
devices.pci.33103500.diag 5.3.0.0 C F USB Host Controller (33103500)
devices.pci.33103500.rte 5.3.8.0 C F USB Host Controller (33103500)
devices.pci.99172704.diag 5.3.0.0 C F USB Host Controller (99172704)
devices.pci.99172704.rte 5.3.8.0 C F USB Host Controller (99172704)
devices.pci.c1110358.diag 5.3.0.0 C F USB Open Host Controller
devices.pci.c1110358.rte 5.3.8.0 C F USB Host Controller (c1110358)
devices.usbif.03000008.rte

Runninf debus from the command line produces:

3DxWareUNIX V1.4.0 ID 4706 log file
Process ID: 430226
Time: 2010-02-15 06:58:04
Machineinfo 1: Systemname=AIX, Nodename=skw5ea02, Release=3
Machineinfo 2: Version=5, Machine=00C5EA024C00
Runlevel-Info: . run-level 2 Feb 01 14:03 2 0 S

-----------------------------------

[2010-02-15 06:58:04] uddev.c, 1198: UdDevInit() 2001f438
[2010-02-15 06:58:04] 3dxsrv.c,797: displayname = XXX.XXX.XXX.XXX:0
(IP blocked in public posting - SK)
[2010-02-15 06:58:04] 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user
[2010-02-15 06:58:04] Error: 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user

[skrampach]

Hi Uti -

The TL lisyed only goes up to 5300-09 and we are at 5300-10 however to answer your question, Yes - Drivers listed are:

devices.common.IBM.usb.diag
devices.common.IBM.usb.rte
devices.pci.22106474.diag 5.3.0.0 C F USB Host Controller (22106474)
devices.pci.22106474.rte 5.3.8.0 C F USB Host Controller (22106474)
devices.pci.33103500.diag 5.3.0.0 C F USB Host Controller (33103500)
devices.pci.33103500.rte 5.3.8.0 C F USB Host Controller (33103500)
devices.pci.99172704.diag 5.3.0.0 C F USB Host Controller (99172704)
devices.pci.99172704.rte 5.3.8.0 C F USB Host Controller (99172704)
devices.pci.c1110358.diag 5.3.0.0 C F USB Open Host Controller
devices.pci.c1110358.rte 5.3.8.0 C F USB Host Controller (c1110358)
devices.usbif.03000008.rte

Runninf debus from the command line produces:

3DxWareUNIX V1.4.0 ID 4706 log file
Process ID: 430226
Time: 2010-02-15 06:58:04
Machineinfo 1: Systemname=AIX, Nodename=skw5ea02, Release=3
Machineinfo 2: Version=5, Machine=00C5EA024C00
Runlevel-Info: . run-level 2 Feb 01 14:03 2 0 S

-----------------------------------

[2010-02-15 06:58:04] uddev.c, 1198: UdDevInit() 2001f438
[2010-02-15 06:58:04] 3dxsrv.c,797: displayname = XXX.XXX.XXX.XXX:0
(IP blocked in public posting - SK)
[2010-02-15 06:58:04] 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user
[2010-02-15 06:58:04] Error: 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user

[skrampach]

Uta, I would appreciate a response.

[UtaSH]

Steve,

the error from your last post is a different one:

[2010-02-15 06:58:04] Error: 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user

For any reason the driver can not identify which user is logged in. The driver doesn't start until a user is logged in to X. Are you testing remotely? This won't work, sorry.

[teryret]

I'm getting the same failed to get user error when I try to install the driver on an up to date ubuntu box. I'm local, root, the whole 9, what can I try to get this going?

[UtaSH]

ubuntu is not officially supported.

What driver version do you use?

Could you please post the whole error message including the command you are using to start the driver?

[teryret]

1 matt@mattWorkstation 3dconnexion$ sudo ./install-3dxunix.sh









This installs 3DxWareUnix V1.6.0 on this machine. Continue? (y/n) [y]
y


Choose one of the following platforms:

1. HP-UX
2. Solaris
3. AIX 5
4. Linux
5. Exit

Please enter your choice (1-5)[4]:
4


Installing files for 3DxWare for Unix / linux......

Uninstalling a running driver. Please wait ...
Done.


Converting default configs V5.x to V5.3.
(User configs will be converted when used)
Please wait a moment...
[2011-12-12 09:13:29] Error: 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user

Done.

Do you want 3DxWareUnix being started with every login (from the /etc/inittab)? (y/n) [y]

[teryret]

1 matt@mattWorkstation 3dconnexion$ sudo ./install-3dxunix.sh









This installs 3DxWareUnix V1.6.0 on this machine. Continue? (y/n) [y]
y


Choose one of the following platforms:

1. HP-UX
2. Solaris
3. AIX 5
4. Linux
5. Exit

Please enter your choice (1-5)[4]:
4


Installing files for 3DxWare for Unix / linux......

Uninstalling a running driver. Please wait ...
Done.


Converting default configs V5.x to V5.3.
(User configs will be converted when used)
Please wait a moment...
[2011-12-12 09:13:29] Error: 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user

Done.

Do you want 3DxWareUnix being started with every login (from the /etc/inittab)? (y/n) [y]

[teryret]

1 matt@mattWorkstation 3dconnexion$ sudo ./install-3dxunix.sh









This installs 3DxWareUnix V1.6.0 on this machine. Continue? (y/n) [y]
y


Choose one of the following platforms:

1. HP-UX
2. Solaris
3. AIX 5
4. Linux
5. Exit

Please enter your choice (1-5)[4]:
4


Installing files for 3DxWare for Unix / linux......

Uninstalling a running driver. Please wait ...
Done.


Converting default configs V5.x to V5.3.
(User configs will be converted when used)
Please wait a moment...
[2011-12-12 09:13:29] Error: 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user

Done.

Do you want 3DxWareUnix being started with every login (from the /etc/inittab)? (y/n) [y]

[UtaSH]

Hi teryet,

did you continue with the installation? The launch of the driver that you can see during installation is just to convert an existing configuration in the default folder. But you shouldn't worry as all default configs are copied over existing ones.

What message do you get if you launch the driver from the command line? Please make a

su -

at the command line. Then do

/etc/3DxWare/daemon/3dxsrv -d usb

Please let me know what you get.

[teryret]

[sudo] password for matt:
[2011-12-14 11:37:31] Error: 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user

Or, if you prefer su over sudo (same error);

[2011-12-14 11:38:05] Error: 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user
root@mattWorkstation:/home/matt/files#

[UtaSH]

Please do the start with:

/etc/3DxWare/daemon/3dxsrv -d usb -debug -E

This will create a log file in /etc/3DxWare. Please post its content here.

[teryret]

Sorry for the absurd delay, I ended up buying a Mac and finishing the project on it, and I haven't had time to getting this going on my linux box until just now.

The log file wasn't in /etc, it was in /tmp, and it said:

3DxWareUNIX V1.6.0 ID 7205 log file
Process ID: 2209
Time: 2012-07-27 22:14:16
Machineinfo 1: Systemname=Linux, Nodename=mattWorkstation, Release=3.0.0-16-generic
Machineinfo 2: Version=#29-Ubuntu SMP Tue Feb 14 12:48:51 UTC 2012, Machine=x86_64
Runlevel-Info: run-level 2 2012-07-24 14:28

-----------------------------------

[2012-07-27 22:14:16] uddev.c, 783: UdDevInit() 0x14be010
[2012-07-27 22:14:16] 3dxsrv.c,806: displayname = :0
[2012-07-27 22:14:16] 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user
[2012-07-27 22:14:16] Error: 3dxsrv.c :: startupCommandLine(), authGetUser(), failed to get user

I redownloaded and reinstalled the drivers a few times, just to verify that the problem is still fresh... it is.