Settings import fails with version error with same versions

Questions and answers about 3Dconnexion devices on Windows.

Moderator: Moderators

Post Reply
luma
Posts: 1
Joined: Sun Jul 21, 2019 6:37 am

Settings import fails with version error with same versions

Post by luma »

I am transitioning from a Win11 system to a new Win11 system and would like to take over my spacemouse settings. Both systems are running the latest available driver as of this writing. Export from the old desktop works as expected, when I import into the new desktop I get the following error:
Error UserInfo.xml

The selected settings origin from 3DxWare Version 10.8.15.3625 but 3DxWare 10.8.15.3625 is currently installed. Settings can only be imported to the original version.
Note that the versions it is complaining about being different are exactly the same.
ngomes
Moderator
Moderator
Posts: 3344
Joined: Mon Nov 27, 2006 7:22 am
Contact:

Re: Settings import fails with version error with same versions

Post by ngomes »

This seems to be a bug in 10.8.15. We need to get this confirmed.

In the meantime, perhaps you can simply ignore the "UserInfo.xml" file (untick the check box next to the file name). I don't this file holds any relevant settings.
Nuno Gomes
Phil999
Posts: 425
Joined: Tue Jun 30, 2009 5:20 am

Re: Settings import fails with version error with same versions

Post by Phil999 »

I ways untick "User Info.xml" when transitioning to another computer.
Space Navigator x2, Space Pilot, Space Pilot Pro, SpaceMouse Enterprise
andy67
Posts: 1
Joined: Mon Nov 27, 2023 4:02 am

Re: Settings import fails with version error with same versions

Post by andy67 »

consider reinstalling the space_mouse driver on the new Win 11 system before importing settings to align versions accurately. Hope this helps.
Post Reply