Can We get Support for SoftPlan Architecture Software

Questions and answers about 3Dconnexion devices on Windows.

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billygoat
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Joined: Fri Feb 13, 2015 2:58 pm

Can We get Support for SoftPlan Architecture Software

Post by billygoat »

Can We get Support for SoftPlan Architecture Software. I just paid $2500 for Softplan software and it was supposed to be compatible with 3D connection.

SOFTPLAN
8118 Isabella Lane, Brentwood, TN, 37027
Telephone:800-248-0164

Technical Support
Telephone: 519-886-9750
Address: 245 Labrador Drive, Unit 4, Waterloo, ON, N2K 4M8

Thank You,
William Van Noy
2002 East 11500 South
Sandy, Utah 84092
801-413-4774
***@*** ***

Edit (moderator): removed email from public view. Those who want to contact the editor of this post can send a PM.
UtaSH
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Re: Can We get Support for SoftPlan Architecture Software

Post by UtaSH »

Hi billygoat,

you can find a list of supported applications on our website. SoftPlan Architecture is not listed.

In order to use it with 3Dconnexion devices, support for 3D devices would need to be added inside this software. Adding 3D device support to an application is determined by the application developer rather than by 3Dconnexion. We have an SDK [Software Development Kit] which any software developer can download at no cost and which allows the integration of 3D device support in proprietary software. Please see here for more details.

We advise our customers to contact the Customer Service of applications that are lacking support and request it be added in future versions of their software. The decision to include 3D mouse support in their development schedule is often influenced by the level of customer interest.

I recommend that you contact SOFTPLAN and express your wish to make clear that this is a demand from their customers.
josephhobbes19
Posts: 2
Joined: Thu Jul 09, 2015 6:21 am

Re: Can We get Support for SoftPlan Architecture Software

Post by josephhobbes19 »

Ok thanks
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