Properties window constantly appears

[arnout]

Hi all,

When I start PTC Product View (now Creo View 1.0) always the 3Dconnexion Properties window appears. This is quite annoying.

Does someone know how to disable the appearance of the properties window?

Tanks!

nb.
Im using the latest version of 3Dconnexion software and Creo View 1.0 M020

[UtaSH]

Hi arnout,

Creo View is making an API call to turn the window on. This issue has to be fixed by PTC. Please file a bug report at PTC. If you have further information (bug number?) we would appreciate if you post it here.

Thanks,

[dhermosillo]

PTC says this is a 3D connexion issue.

From PTC technical support:

"I have confirmed with R&D that this pop up is something that is controlled by 3DConnexion. I would suggest reaching out to them and see if there’s a way to disable it.

There is no other way to disable the popup on Creo View side."

[dhermosillo]

PS We are still seeing this in Creo View 3.0 every time anything is opened in a new view. For example, right-clicking on a component of a shown assembly and selecting "open in new view".

[Barbara]

Hello

R&D is correct that the popup is part of the 3Dconnexion software - but it is the Creo software making the request that opens it.

The request to open 3Dconnexion Properties is being made by an API call from inside Creo. It is written inside the Creo application code - there is not an option for it in Creo View. Only the Creo developers have access to their application code so it is something they would need to address.
----------------
Barbara

[dhermosillo]

Thanks for the quick response.

I relayed your description of the issue to PTC.

[dhermosillo]

Here's the response I got fro PTC:

"I have been asking around with colleagues on what you are seeing, and the answer I have received is unfortunately, the window popping up every time like it does is expected behavior and is working to specification. The issue was raised to the Director of R&D, and that was his answer."

I created this Idea on their Community site:
http://communities.ptc.com/ideas/4243

[UtaSH]

Hi all,

we have added a new field in the configuration file with 3DxWare 10.1.0. This should disable this behavior.

You can add this manually to yourapplication's configuration file in your %APPADATA% folder. Go to %APPDATA%\3Dconnexion\3DxWare\CFG and edit the file for your application (e.g. ProE.xml). Add the line below in the section <AppInfo>

Code: Select all

<AppInfo>
…
   <IgnoreSiSetUiMode>true</IgnoreSiSetUiMode>
…
</AppInfo>

[dhermosillo]

Excellent! Thanks.