Can't install driver update

Questions and answers about 3Dconnexion devices on Windows.

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OptionD
Posts: 6
Joined: Sat Jul 09, 2016 2:42 pm

Can't install driver update

Post by OptionD »

Downloaded and ran updated driver. Ran as Administrator, Windows 10:
Error 1303: The installer has innsufficient fpriveldges to access this directory: "C:\program Files\3Dconnexion\3DxWare\3DxAutoCAD64.

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UtaSH
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Re: Can't install driver update

Post by UtaSH »

Hello OptionD,

have you had an older version of the driver installed previously? If yes, do you remember which version? Do you still have the installer for this driver? If yes, please proceed as follows:
  1. Uninstall any 3Dconnexion driver (if you have something installed).
  2. Reboot the machine.
  3. Install the older version of the driver.
  4. Reboot the machine.
  5. Uninstall the older driver.
  6. Reboot the machine.
  7. Install the latest version of the 3Dconnexion driver.
Let me know if this works. In case you do not have the older version of the driver let me know.
If you don't remember which driver version you had installed previously I recommend to contact our Technical Support Team. Provide them with logfiles from the installation. See here how to create the log files.
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