Install Failure - Log files Attached

Questions and answers about 3Dconnexion devices on Windows.

Moderator: Moderators

Post Reply
nicksoph
Posts: 11
Joined: Tue Mar 13, 2018 6:10 am

Install Failure - Log files Attached

Post by nicksoph »

Hi
I had installed 3dWare v10.4.10 and intended to try v.10.5.5 but when the old version was uninstalled and the machine restarted, it hung on the shutdown screen and after a few minutes I turned it off. On restart I was unable to either install the old or new versions - receiving a 1604 error code.
Reading thru similar problems it seems this is a permission issue I followed the instructions for running with logging enabled and read thru the log files but cant see how to fix it.

The first error seems to be -
DIFXAPP: INFO: Could not open file C:\WINDOWS\System32\DriverStore\FileRepository\3dxkmj.inf_amd64_103329fde07fdfbd\3dxkmj.inf. (Error code 0x3: The system cannot find the path specified.)

Could someone who understands these things be able to help with instructions of what I should do next?

Best wishes,
nick
UtaSH
Moderator
Moderator
Posts: 3754
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Install Failure - Log files Attached

Post by UtaSH »

Hi nick,

we need the log files from the installation. I recommend you contact our technical Support Team. They will be able to help you.
nicksoph
Posts: 11
Joined: Tue Mar 13, 2018 6:10 am

Re: Install Failure - Log files Attached

Post by nicksoph »

Hi Uta,
Sorry thought I had attached a zip of the log files.

I have followed the link you gave and submitted support request but couldn't see how to attach files to that request. Tried again to add it here.

Thanks
Attachments
3DxWinCore64-Install.zip
(142.08 KiB) Downloaded 246 times
nicksoph
Posts: 11
Joined: Tue Mar 13, 2018 6:10 am

Re: Install Failure - Log files Attached

Post by nicksoph »

SUbmitted support request on Monday - other than the 'received' email had no reply.

Can anyone tell me if this is normal - should I just be patient?
nicksoph
Posts: 11
Joined: Tue Mar 13, 2018 6:10 am

Re: Install Failure - Log files Attached

Post by nicksoph »

Received reply - run ms fixit program - not fixed but in comms
UtaSH
Moderator
Moderator
Posts: 3754
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Install Failure - Log files Attached

Post by UtaSH »

Hi nicksoph,

we will come back to you with a more detailed procedure how to fix the issue. Please bear with us for a while.
nicksoph
Posts: 11
Joined: Tue Mar 13, 2018 6:10 am

Re: Install Failure - Log files Attached

Post by nicksoph »

Fixed by reinstalling Windows using Windows Refresh and then installing 10.4 driver
Post Reply