Cadmouse wireless - pointer moves but no clicks

Questions and answers about 3Dconnexion devices on macOS.

Moderator: Moderators

Post Reply
Jorge_rui
Posts: 14
Joined: Mon Mar 19, 2018 9:44 am

Cadmouse wireless - pointer moves but no clicks

Post by Jorge_rui »

after installing the latest drives, and with a fresh MACOS installation

System:
MACOS: 10.13.3
MacBook Pro 15" 2016 (MacBookPro13,3)

CADMouse:
connected via RF dongle
3Dconnextion Driver: 10.5.2 (MAC)
Working OK on windows with RF dongle or BT

After installation and with system extension unlocked, like explained here on the FAQ: https://www.3dconnexion.com/index.php?i ... d=faq/1127
Only the point shows, but no even one of the clicks register.
The mouse RF adaptor show on system report:

3Dconnexion Universal Receiver:

ID do produto: 0xc652
ID do fabricante: 0x256f
Versão: 1.01
Velocidade: Até 12 Mb/s
Fabricante: 3Dconnexion
ID da localização: 0x14420000 / 7
Corrente disponível (mA): 500
Corrente necessária (mA): 98
Corrente adicional em funcionamento (mA): 0


Any clue on this?
UtaSH
Moderator
Moderator
Posts: 3754
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Cadmouse wireless - pointer moves but no clicks

Post by UtaSH »

Hi Jorge_rui,

have you tried different USB ports?

Does it work when connected with the cable?
Jorge_rui
Posts: 14
Joined: Mon Mar 19, 2018 9:44 am

Re: Cadmouse wireless - pointer moves but no clicks

Post by Jorge_rui »

Diferente USB port does not seem to have any effect.
With cable conection does not seem to have any effect either.
Only the pointer moves.
Jorge_rui
Posts: 14
Joined: Mon Mar 19, 2018 9:44 am

Re: Cadmouse wireless - pointer moves but no clicks

Post by Jorge_rui »

I've taken the courage, and reformatted the MAC, and reinstalled the 3Dconnexion drivers,
What I have found is that the system does not ask me for permission to unlocked extension...
I'm using the current drivers
Jorge_rui
Posts: 14
Joined: Mon Mar 19, 2018 9:44 am

Re: Cadmouse wireless - pointer moves but no clicks

Post by Jorge_rui »

I've manage to figured out what's the problem and now it's working, the problem is on 3Dconnexion side, strange that no one noticed this, since it is impossible to make it work with the normal instalation procedure.
twillm
Posts: 3
Joined: Wed Jun 08, 2016 4:16 pm

Re: Cadmouse wireless - pointer moves but no clicks

Post by twillm »

I have a similar issue with a wired cadmouse after installing macOS 10.13.4
Macbook pro retina mid 2012. Apple 27" thunderbolt display.
Mouse cursor moves and scroll button works. Clicking on any button produces no response.
UtaSH
Moderator
Moderator
Posts: 3754
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Cadmouse wireless - pointer moves but no clicks

Post by UtaSH »

Jorge_rui wrote: Mon Mar 26, 2018 2:14 pm I've manage to figured out what's the problem and now it's working, the problem is on 3Dconnexion side, strange that no one noticed this, since it is impossible to make it work with the normal instalation procedure.
Hi Jorge_rui,

you might be wrong with pointing to 3Dconnexion. It could be that you have a problem that is discussed here: https://discussions.apple.com/thread/8087342.

Note that the issue with the kernel extension is not 3Dconnexion specific - it applies to all 3rd party kernel extensions.
UtaSH
Moderator
Moderator
Posts: 3754
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Cadmouse wireless - pointer moves but no clicks

Post by UtaSH »

twillm wrote: Tue Apr 03, 2018 12:14 pm I have a similar issue with a wired cadmouse after installing macOS 10.13.4
Macbook pro retina mid 2012. Apple 27" thunderbolt display.
Mouse cursor moves and scroll button works. Clicking on any button produces no response.
Hello twillm,

did you follow the instructions in this FAQ?
Post Reply